Agent Sales-2

Integrity•Fort Lauderdale, FL

About The Position

Plan Advisors, an Integrity company, helps support the business growth of agents and agencies by supporting their financial and technology needs. With a focus on service, we strive to ensure that we have a team comprised of industry experts that can serve as a trusted business resource and partner. The Career Medicare Insurance Agent plays a critical role in maintaining and growing the Plan Advisor’s direct-to-consumer book of business. This individual is responsible for nurturing long-term client relationships while ensuring that each client’s healthcare needs are consistently met with personalized Medicare solutions. Clients are primarily acquired through individual referral sales and strategic book of business acquisitions, requiring the agent to build trust, deliver exceptional service, and provide expert guidance. The agent will work with a comprehensive product portfolio that includes Medicare Advantage Plans, Prescription Drug Plans, and Medicare Supplement Plans, offering clients tailored coverage options that align with their unique needs and preferences. Success in this role is measured by the agent’s ability to preserve client loyalty, drive enrollment growth, and uphold the highest standards of compliance and professionalism.

Requirements

Acquire and maintain non-resident licenses in all required states as necessary.
Build and sustain expertise in carrier websites, processes, and procedures to efficiently support client needs.
Stay current with Medicare regulations, plan updates, and product offerings through ongoing training and certifications.

Nice To Haves

Industry experts that can serve as a trusted business resource and partner.

Responsibilities

Market, promote, and enroll clients in Medicare Advantage Plans, Prescription Drug Plans, and Medicare Supplement Plans.
Develop and implement effective strategies for generating and converting lead opportunities.
Initiate and manage targeted outbound campaigns to engage at-risk members and retain their business.
Leverage enrollment opportunities by providing support to partners and assisting with client enrollments as needed.
Execute quarterly mass communications to maintain brand presence and stay top-of-mind with clients.
Make personalized daily birthday calls to foster strong client relationships and enhance customer loyalty.
Implement post-sale best practices by conducting 30-, 60-, and 90-day follow-up contacts to ensure a smooth transition and address any concerns.
Send personalized birthday, anniversary, Veterans Day, and July 4th cards to enhance client engagement and strengthen relationships.
Proactively compare plans and communicate with members before the Annual Enrollment Period (Pre-AEP) to ensure they are informed of any plan changes and have the best coverage for the upcoming year.
Assist clients with navigating carrier websites, including setting up online accounts, accessing plan benefits, and understanding available resources.
Maintain proactive communication with members to reinforce trust, loyalty, and long-term retention.
Respond promptly and professionally to inbound phone calls, emails, and text messages from clients.
Deliver continuous, high-quality customer service by addressing policy changes, billing inquiries, and coverage-related concerns.
Educate clients on available Medicare options, including coverage details, costs, and enrollment processes, ensuring they make informed decisions.
Maintain comprehensive client records by capturing all communication channels, including email, text, and relevant family contact information such as spouses and children.
Ensure strict adherence to all CMS guidelines and state regulations, maintaining a high standard of compliance at all times.
Stay current with Medicare regulations, plan updates, and product offerings through ongoing training and certifications.
Acquire and maintain non-resident licenses in all required states as necessary.
Build and sustain expertise in carrier websites, processes, and procedures to efficiently support client needs.
Act as the company’s subject matter expert on Medicare Center, providing guidance and support to colleagues as needed.
Develop, update, and maintain accurate client data within the company’s systems.
Document all client interactions, applications, sales activities, and follow-ups in the company’s CRM platform.
Monitor and track all leads, referrals, sales activities, and outcomes to ensure accurate reporting and analysis.
Perform monthly audits of compensation, including new commissions, renewals, chargebacks, and overrides to ensure accurate payment processing.
Collaborate with team members to generate reports, share relevant information, and ensure seamless communication within the organization.
Conduct thorough fact-finding, plan analysis, and suitability assessments to ensure each client receives the most appropriate coverage.
Maintain precise and comprehensive documentation of sales processes, client interactions, and plan recommendations to support compliance and accuracy.