Agent - Operations Lead

Cencora•Mount Prospect, IL

1d•Onsite

About The Position

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

Requirements

Proficiency in: Microsoft Excel
Proficiency in: Microsoft PowerPoint
Proficiency in: Microsoft Word
Proficiency in: Microsoft Outlook
Exceptional communication skills
Ability to work independently

Responsibilities

Assisting all gateway offices as required
Process gateway office supply orders
Update inventory and distribute all driver uniforms (semiannually)
Monitor and process expense reports and petty cash for all gateway offices
Maintain and update attendance records for Operations managers
Process all driver mileage reimbursements
Generate daily KPI reports for gateway offices
Generate monthly KPI reports for the US
Generate and summarize monthly Incident reports for the US gateways and Agent locations
Create all proximity cards for gateway offices
Assist with PowerPoint presentations where necessary
Daily filing, faxing, answering of phones and emails
Generate and summarize weekly airline discrepancy reports
Process and maintain records for all airline claims
Follow up on outstanding claims
Compile and generate quarterly airline expenditure reports
Be knowledgeable of airline policy changes and updating the appropriate parties
Update freight fees and airline charges (quarterly/semiannually)
Update airline contact information (quarterly) and inform as necessary