Agent Operations Associate, Documents

Valerie Health•San Francisco, CA

9d•$70,000 - $110,000•Onsite

About The Position

Valerie Health is seeking an Agent Operations Associate, Documents to join their team. This role focuses on the launch and automation of Valerie’s document agents across their customer base. The associate will manage workflows from discovery and configuration through testing, go-live, and ongoing optimization. This involves understanding how clinical and administrative documents move through provider organizations, translating these complex processes into reliable agent workflows, business rules, integrations, and human-in-the-loop paths. It is a hands-on operational role requiring collaboration with customers, operations, and engineering teams. The associate will be accountable for agent performance in production, using data to identify problems, prioritize improvements, and drive resolutions. The ideal candidate is analytical, has a strong work ethic, is action-oriented, learns quickly, adapts to changing priorities, and is willing to perform detailed work. Comfort with document review, data analysis, workflow configuration, edge-case testing, and production debugging is essential, with a persistence to ensure reliable workflow automation.

Requirements

1-2+ years of experience in operations, analytics, consulting, solutions engineering, or technical implementation. Exceptional early career candidates without full-time experience are encouraged to apply.
Experience using data to diagnose problems, prioritize opportunities, and improve operational or technical workflows.
SQL experience is preferred, but not required.
Experience working cross-functionally with technical, operational, or customer-facing teams is a plus.
Experience with workflow automation, AI-enabled products, or healthcare operations is helpful but not required.
Analytical Rigor: You define the metrics you need, dig into the underlying data, and use it to identify and prioritize opportunities for improvement.
Operational Judgment: You balance automation, quality, and risk, setting clear criteria for when a workflow is ready to move from human review to automated completion.
Hands-On Problem Solver: You enjoy testing, debugging, and iterating until a workflow performs reliably across both common and edge cases.
Technical Fluency: You learn complex systems quickly, work comfortably with data and workflow configuration, and can independently investigate logs and trace failures.
Clear Communicator: You ask thoughtful questions, understand complex customer workflows, and communicate requirements, tradeoffs, and issues clearly to customers and internal teams.
Ownership and Urgency: You take responsibility from initial implementation through production performance, move quickly from analysis to action, and follow problems through to resolution.

Nice To Haves

SQL experience is preferred, but not required.
Experience working cross-functionally with technical, operational, or customer-facing teams is a plus.
Experience with workflow automation, AI-enabled products, or healthcare operations is helpful but not required.

Responsibilities

Lead document-agent deployments from customer workflow discovery through configuration, testing, go-live, and post-launch performance.
Translate complex customer processes into reliable automated workflows, including document intake, interpretation, routing, downstream actions, and exception handling.
Build reporting, analyze performance, and prioritize opportunities based on where human-in-the-loop work consumes the most time.
Diagnose why tasks require human review and develop, test, and monitor improvements that safely move work toward automated completion.
Turn successful implementations and optimization approaches into repeatable processes, configurations, and testing methods that help the team scale.