Agent, Office work and operations

Desjardins • Montreal, QC

2d • Hybrid

About The Position

As an office work and operations agent, you provide administrative and operational support to the organization. You strive to maximize operational productivity. This may include working in one or more sub-specialties, such as data entry, data processing, and verification of database data integrity. You perform administrative, office and other tasks to help your unit achieve operational objectives and carry out initiatives in accordance with the general standards, practices and guidelines in place. The ability to drive results is therefore essential. You help process and analyze information, solve problems and prepare recommendations, tailoring your approach as needed. You also help develop and improve work methods and procedures.

Requirements

• College diploma in a related field
• A minimum of two years of relevant experience
• Knowledge of French is required
• Intermediate knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
• Intermediate advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
• Action oriented
• Customer Focus
• Differences
• Drive results
• Nimble learning
• Situational adaptability

Nice To Haves

• other combinations of qualifications and relevant experience may be considered

Responsibilities

• Carry out the unit’s operational and administrative processes
• Analyze, produce and revise reports and statistics.
• Carry out administrative, operational and quality control measures and take corrective action, following up as needed.
• Perform administrative tasks, including data entry, extraction, processing, compilation and coding
• Help develop and improve work methods and procedures
• Provide information about the policies, programs and processes in your field
• Prepare and revise presentations and related documents.

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees