Agent/Investigator, Asset Protection (Orange County, CA)
About The Position
This job is located and onsite at our stores in Orange County, CA. The Agent/Investigator, Asset Protection is responsible for the execution of Asset Protection initiatives in assigned locations (5-10 stores) and the implementation of shortage reduction programs in high shrink location(s). This role provides in-person and remote support to local store management to meet strategic asset protection objectives. The position involves performing operational audits of store districts, focusing on sales floor fullness, stockroom organization, health and safety, human resources compliance, and customer service. A key responsibility is managing the Focus Store program, ensuring store compliance and following up on sub-standard performers through routine monthly travel. The role also includes providing clear and consistent training to all store personnel on Asset Protection Initiatives, safety communication guidelines, and current crisis management protocols, while maintaining the highest degree of professionalism, integrity, and customer service.
Requirements
- 4-year degree preferred
- 2 or more years of experience in Asset Protection, multi-location experience preferred
- Strong communication and interpersonal skills
- Ability to evaluate circumstances and make timely decisions based on company apprehension guidelines
- Ability to work nights, evenings and weekends appropriate to retail business needs
- Must pass a comprehensive background investigation
- Must have a reliable means of transportation
Nice To Haves
- multi-location experience preferred
Responsibilities
- Perform operational audits of store districts within the Company focusing on sales floor fullness, stockroom organization, health and safety, human resources compliance and customer service
- Manage Focus Store program to ensure store compliance, and follow up on sub-standard performers
- Provide clear and consistent training to all store personnel on Asset Protection Initiatives. safety communication guidelines and current crisis management protocols
- Complete AP and Physical Security audits on a routine basis.
- Complete special projects as assigned by Regional Manager of Asset Protection.
- Optimize inventory accuracy through effective execution and management of physical inventories, store transfer monitoring and OMNI compliance.
- Facilitate supply chain investigations to positively impact inbound carton loss and forced carton compliance.
- Proactively monitor systems and conduct surveillance to identify and investigate associate dishonesty.
- Conduct internal investigations for inventory, cash loss, and violations of policy.
- Prepare case reports covering investigation and case details
- Manage initial investigative processes for all internal investigations within assigned alignment and the District when applicable
- Serve as a liaison between store/APA investigations and certified market interviewers
- Support investigations related to internal loss throughout the assigned region while partnering with GHO Analysts
- Conduct surveillance using CCTV and floor techniques to apprehend and deter theft in accordance with company apprehension policies
- Initiate and resolve investigations related to Organized Retail Crime while partnering with law enforcement and other retail organizations
- Represent company in court proceedings related to investigations
- Maintain an effective relationship with store leaders, peer retailers, mall security and local law enforcement partners
- Provide clear and consistent training to all store personnel on safety communication guidelines, acts of violence, and current crisis management protocols
- Utilize analytics software to develop specific store loss prevention strategies
- Participate in corporate operational test programs to gauge viability of program evolution. Provide relevant observational data to the Global Home Office to inform policy decisions
- Responsible for ensuring accurate execution of Store Programs. Routinely provide relevant feedback to store leaders regarding operational efficiency
- Effectively identify and implement solutions to eliminate store margin erosion
- Support new stores through physical store visitation and pre-open audits to ensure smooth and timely openings
Benefits
- Incentive Bonus Program
- Paid Time Off
- Paid Volunteer Day per Year, allowing you to give back to your community
- Merchandise Discount
- Medical, Dental and Vision Insurance Available
- Life and Disability Insurance
- Associate Assistance Program
- Paid Parental and Adoption Leave
- Access to Carrot to support your unique parenthood journey
- Access to Headspace dedicated to creating healthier, happier lives from the inside out
- Mobile Stipend
- 401(K) Savings Plan with Company Match
- Opportunities for Career Advancement, we believe in promoting from within
- A Global Team of People Who'll Celebrate you for Being YOU
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
