Agent/Investigator, Asset Protection (Boston, MA)
About The Position
This role is based in Boston, Massachusetts, and supports stores in the surrounding areas. The Agent/Investigator executes Asset Protection initiatives across 4–8 assigned locations and implements shortage-reduction programs in high-shrink locations. The role partners with local store management, uses business and sales performance to support shortage reduction, and trains store associates on approved Asset Protection initiatives, safety communication, and crisis-management protocols. The position routinely assesses store operations, pre-shrink indicators, and safety compliance through operational audits. It monitors controls and conducts surveillance to identify and investigate associate dishonesty, inventory and cash losses, policy violations, and theft. The role also supports Organized Retail Crime investigations in partnership with the Zone ORC Investigator and local law enforcement, and completes special projects assigned by the Regional Manager of Asset Protection.
Requirements
- At least 2 years of experience in Asset Protection or relevant retail experience.
- Strong communication and interpersonal skills.
- Ability to evaluate circumstances and make timely decisions in accordance with company apprehension guidelines.
- Ability to work nights, evenings, and weekends as retail business needs require.
- Must pass a comprehensive background investigation.
- Must have a reliable means of transportation.
- Must fulfill all physical requirements, including standing and walking.
Nice To Haves
- Four-year degree or an equivalent combination of education and experience.
- Wicklander-Zulawski training in interviewing.
Responsibilities
- Execute Asset Protection initiatives in 4–8 assigned locations and implement shortage-reduction programs in high-shrink locations.
- Partner with local store management to meet strategic Asset Protection objectives.
- Leverage business and sales performance to support shortage reduction.
- Participate in store associate training on approved Asset Protection initiatives and workshops.
- Assess store operations, pre-shrink indicators, and safety compliance through routine operational audits.
- Train store personnel on safety communication guidelines and current crisis-management protocols.
- Monitor controls and conduct surveillance to identify and investigate associate dishonesty.
- Conduct investigations and interviews relating to inventory loss, cash loss, and policy violations.
- Use CCTV or floor-surveillance techniques to apprehend and deter theft in accordance with company apprehension policies.
- Initiate and support Organized Retail Crime investigations in partnership with the Zone ORC Investigator and local law enforcement.
- Complete special projects as assigned by the Regional Manager of Asset Protection.
Benefits
- Incentive bonus program
- Annual companywide review process
- Flexible spending accounts
- Medical, dental, and vision insurance
- Life and disability insurance
- Associate assistance program
- Paid parental and adoption leave
- Fertility and adoption benefits through Carrot
- Access to Headspace mental health and wellness app
- Paid time off and one paid volunteer day per year
- Seven associate wellness half days per year
- Merchandise discount on all brands
- Career advancement opportunities and promotion from within
- Access to Associate Resource Groups
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
