Agent/Investigator, Asset Protection (Boston, MA)
About The Position
The Agent/Investigator, Asset Protection is based in Boston, Massachusetts, and supports stores in surrounding areas. The role executes Asset Protection initiatives across 4–8 assigned stores and implements shortage-reduction programs at high-shrink locations. It partners with local store management to meet strategic Asset Protection objectives, using business and sales performance to help reduce shortages. The position assesses store operations, pre-shrink indicators, and safety compliance through operational audits. It trains store personnel on approved Asset Protection initiatives, safety communication guidelines, and crisis-management protocols. The Agent/Investigator monitors controls and conducts surveillance, investigations, and interviews related to associate dishonesty, inventory and cash loss, policy violations, and theft. The role also supports Organized Retail Crime investigations with the Zone ORC Investigator and local law enforcement, and completes special projects assigned by the Regional Manager of Asset Protection.
Requirements
- At least 2 years of experience in Asset Protection or relevant retail experience.
- Strong communication and interpersonal skills.
- Ability to evaluate circumstances and make timely decisions based on company apprehension guidelines.
- Ability to work nights, evenings, and weekends as appropriate to retail business needs.
- Must pass a comprehensive background investigation.
- Must have a reliable means of transportation.
- Must fulfill physical requirements, including standing and walking.
Nice To Haves
- Four-year degree or a combination of education and experience.
- Wicklander-Zulawski interviewing training.
Responsibilities
- Execute Asset Protection initiatives in 4–8 assigned locations and implement shortage-reduction programs in high-shrink locations.
- Partner with local store management to meet strategic Asset Protection objectives.
- Use business and sales performance to support shortage reduction.
- Participate in store associate training on approved Asset Protection initiatives and workshops.
- Assess store operations, pre-shrink indicators, and safety compliance through routine operational audits.
- Train store personnel on safety communication guidelines and current crisis-management protocols.
- Monitor controls and conduct surveillance to identify and investigate associate dishonesty.
- Conduct investigations and interviews related to inventory loss, cash loss, and policy violations.
- Conduct CCTV or floor surveillance to apprehend and deter theft in accordance with company apprehension policies.
- Initiate and support Organized Retail Crime investigations in partnership with the Zone ORC Investigator and local law enforcement.
- Complete special projects assigned by the Regional Manager of Asset Protection.
Benefits
- Incentive bonus program.
- Annual companywide review process.
- Flexible spending accounts.
- Medical, dental, and vision insurance.
- Life and disability insurance.
- Associate assistance program.
- Paid parental and adoption leave.
- Fertility and adoption benefits through Carrot.
- Access to the Headspace mental health and wellness app.
- Paid time off and one paid volunteer day per year.
- Seven associate wellness half days per year.
- Merchandise discount on all company brands.
- Career advancement opportunities, including promotion from within.
- Access to Associate Resource Groups.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
