Agent in Charge

Verano•Prospect Heights, IL

1d•Onsite

About The Position

The Agent in-Charge provides individualized customer service and educational consulting, may manage patient records, and supports and directs dispensary staff under the direction of the AGM. Approximately 30% of the role is devoted to inventory activities and maintaining accurate inventory records. The position works in a retail environment and requires applying cannabis-related compliance requirements and providing product information without giving medical advice.

Requirements

At least 2 years of retail or hospitality experience.
Must be at least 21 years old.
Desire to learn about cannabinoids, terpenes, and product applications and consumption methods.
Flexibility to accommodate scheduling demands, including some weekends, regularly scheduled shifts, and applicable holidays.
Ability to use office equipment, including computers and printers, and software such as Word, Excel, and email.
Ability to learn and understand federal, state, and local cannabis-industry laws and safety regulations.

Responsibilities

Greet customers and patients with a positive attitude and provide individualized customer service.
Assist with inventory cycle counts, report discrepancies to retail leadership, and maintain accurate inventory records.
Retrieve cannabis products from the vault for Cannabis Advisors.
Open and close the store as directed by the AGM or GM.
Help customers and patients understand cannabis products and their potential uses as wellness products, without providing medical advice.
Verify received products are tagged in accordance with state and local regulations and include required paperwork.
Support the Inventory Manager in reconciling physical inventory with state tracking and POS systems, ensuring accurate reporting and identifying system or scale malfunctions.
Confirm online orders are accurate and complete before pickup.
Assist Cannabis Advisors with product or POS system questions.
Build rapport with regular patients and customers to encourage repeat business.
Work collaboratively in a fast-paced retail environment.
Handle cash transactions, including bank drops and daily payouts, as directed by the GM or AGM.
Remain open to ongoing cannabis education and training.
Support managers and other Cannabis Advisors as needed.
Keep the workstation and storefront clean, organized, and sanitized.
Complete POS transactions and ensure the state-monitored inventory system updates product availability accurately.
Understand and apply applicable local and state compliance regulations.
Perform other duties as assigned.