Agent, II Xra Solutions

U.S. Xpress Enterprises, Inc.•Chattanooga, TN

20h•Onsite

About The Position

Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S. Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

Requirements

High school diploma or equivalent required.
Minimum of 1-2 years’ experience in transportation or logistics preferred.
Minimum of 1 year experience in Diesel technology or equivalent preferred.
Excellent customer service skills.
Attention to detail; clear and concise documentation skills.
Strong problem-resolution and decision-making skills.
Proficiency with Microsoft Office suite.
Good written and oral communication skills.
Basic understanding of shop environment and processes.
Basic knowledge of U.S. Geography.
Bi-Lingual a plus.

Responsibilities

Responsible for expediting over-the-road repairs of equipment (tractors or trailers) deemed out of service. Addresses and documents related requests from drivers, associated vendors, and various enterprise-wide entities within maintenance software. This can encompass repairs stemming from mechanical, operational, or wrecked equipment.
Utilize daily automated reporting tools to coordinate workflow within a designated service region(s).
Field incoming calls and emails from internal departments, dealers, and vendors regarding tractor or trailer repair including, but not limited to, status updates and projected completion times.
Communicate with facing dealers and associated OE representatives through email or web based portals.
Coordinate with Xpress parts group to expedite necessary mechanical parts that are backordered or difficult to find.
Document details of upcoming and completed repairs in Cetaris RCC Module and Work Order.
Work Order must be itemized accurately, employing designated coding conventions and reflecting cost of estimated work performed.
Work in tandem with the Warranty Department to review estimates and/or invoicing from repair facilities and negotiate pricing, warranty, or policy.
Generate reporting on trends or downed equipment details as requested by management.
Provide call center backup for Xpress Triage Agents when hold times or volume is high.
Attend training sessions of varying scope and length regarding maintenance technologies and processes proprietary to USX.
Abide by all Federal and State regulations when making decisions.
Perform other duties as assigned.