Agent Education & Training Specialist

Trinity Logistics•Seaford, DE

2d•Hybrid

About The Position

The Agent Education & Training Specialist trains Trinity Logistics’ network of approximately 169 independently owned agent offices. The role helps each new office’s principal agent and staff become productive with Trinity’s systems and policies within their first 90 days, and supports the broader network through monthly classes, office hours, e-learning, and written guides. The position is part of the Agent Support department, collaborates with Sales Enablement and other teams, and reports to the Director of Agent Support. The specialist designs and develops training content, delivers onboarding and ongoing instruction, trains agents on system and process changes, and administers the Agent division’s learning management system. The role also evaluates training needs and outcomes, updates curricula, and answers operational questions for a small group of assigned new agent offices. Travel to agent offices is approximately 5% of the time, mostly day trips with occasional overnight stays. This is a hybrid role based at Trinity’s Seaford, Delaware office for five days per month, with the remaining workdays from a home workspace. It also involves work at agent offices when traveling. The position includes communicating by phone, video, and in person; delivering live training sessions that may last several hours; extended periods at a computer; and operating standard office and presentation equipment. Reliable attendance at scheduled live sessions and management of several concurrent projects are required.

Requirements

At least one year of experience in a role where teaching or training others was a primary part of the job. Qualifying experience includes corporate training, onboarding or enablement, technical or systems training, instructional design with virtual delivery for online video training, and classroom teaching at the K-12, career-technical, or college level.
Demonstrated ability to design and lead engaging training for adult learners in person and over video.
Clear written and verbal communication with business owners, their staff, and colleagues at every level.
Ability to build working relationships quickly with independent business owners and their teams.
Ability to learn business software quickly and teach it to others.
Comfort running live virtual sessions using Zoom or similar tools and producing accurate, well-organized guides and records.
Reliable internet access for work from a home workspace.
Reliable attendance at scheduled live sessions and ability to manage several concurrent projects.

Nice To Haves

Experience administering a learning management system, including class calendars, registration, uploads, and completion tracking.
Experience building e-learning or video content using Genially, Articulate, Camtasia, or similar tools, and creating graphics using Canva or similar tools.
Experience training users on a CRM or TMS during a system rollout; Salesforce experience is a plus.
Two or more years of experience in freight brokerage, transportation, or logistics, including carrier sourcing and vetting, load management, or TMS or CRM use. Freight knowledge can be taught on the job.

Responsibilities

Design and build instructor-led training agendas, e-learning modules, short- and long-form training videos, guides, job aids, and standard operating procedures for new and existing agent offices.
Lead onboarding for new agent offices and their employees, ensuring they complete the onboarding curriculum within 90 days of their start date.
Run monthly live classes, office hours, and one-on-one coaching.
Build and deliver training for new or changing systems and processes, including agent-facing training for the migration of the internal CRM to Salesforce.
Administer the Agent division’s learning management system, including setting class calendars, managing registration and recordings, uploading learning content, publishing corporate education content, maintaining training records, and tracking completions and education hours.
Identify training gaps with Agent Support, Sales Enablement, Trinity’s corporate Education team, and subject matter experts.
Evaluate and revise programs using session feedback, 30-, 60-, and 90-day check-ins, agent surveys, SOP audits, and load audits.
Track industry and regulatory changes and update the curriculum.
Answer day-to-day systems and process questions for assigned new agent offices, provide remedial training when required for compliance with Trinity policy or industry rules, and escalate issues to the appropriate team.
Travel to agent offices to deliver onboarding and in-person training, approximately 5% of the time.