Agent Education Manager

Decagon•San Francisco, CA

4d•$160,000 - $200,000•Onsite

About The Position

Decagon is seeking an Agent Education Manager to serve as an expert advisor, both externally to customers, partners, and prospects on building agents with Decagon, and internally to delivery teams on effective enablement programs and content. This is a high-ownership technical and strategic role focused on defining best practices for using Decagon, including AI prompting, agent management, and identifying what constitutes 'good' performance as use cases evolve. The role involves determining educational needs, communicating their importance, and developing effective teaching methods. The Manager will collaborate with delivery teams (SE, Agent PM, Agent Strategy, and Agent Development) to implement these educational initiatives, such as workshops, guides, or working sessions. Key responsibilities include serving as the product expert and enablement lead for strategic accounts and partners, designing and leading hands-on workshops (including onsite), building learning pathways for Decagon University, and owning programs to scale enablement content delivery (e.g., train-the-trainer, digital platforms). The role also requires partnering with Product, Engineering, and PMM to align programs with product updates, building and scaling partner enablement programs and certifications, evolving the education function at Decagon, and managing the tools and vendor relationships for learning experiences.

Requirements

4-8 years in a customer-facing role, such as customer success, deployment strategy, solutions consulting, or technical product training, ideally in B2B SaaS.
Experience making complex, technical products feel approachable to a wide range of audiences.
Strong customer presence with exceptional written, verbal, and presentation skills.
Thrive in a fast-paced, ambiguous environment with multiple concurrent priorities.
A collaborative mindset with a knack for partnering cross-functionally.

Nice To Haves

Experience building or scaling enablement programs for partner, channel, or agency audiences, with hands-on delivery experience and an understanding of how those partners operate day to day.
Familiarity with conversational AI, agent platforms, or technical deployment work.
A consulting background (strategy, management, or implementation) with a bent toward translating strategy into hands-on execution.

Responsibilities

Serve as the product expert and enablement lead for a portfolio of strategic accounts and partners, accountable for their readiness to build in the platform.
Design and lead hands-on workshops for our highest priority prospects and strategic accounts, including onsite training with executive and technical stakeholders.
Build learning pathways and repeatable programs for Decagon University.
Own and develop programs to scale delivery of enablement content, including train-the-trainer sessions and digital learning platforms.
Partner with Product, Engineering, and PMM to keep every program aligned with evolving product capabilities.
Build and scale our partner enablement programs and certifications for agencies, SIs, and channel partners.
Be a voice for how education should evolve at Decagon – spotting gaps, testing new formats, and improving how the function scales.
Evaluate and manage the tools, systems, and vendor relationships required to deliver best-in-class learning experiences.