Agent de douanes / Customs Agent

CMA CGM•Brampton, ON

12d

About The Position

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

Requirements

An attestation in collegiate studies or diploma in professional studies or equivalent and experience in customs clearance is required.
For Level 3: More than 5 years’ experience in customs clearance.
Basic knowledge of Microsoft Office (Word, Excel, Outlook).
Fluency in French and English both orally and written, because this position serves clients and communicates with suppliers outside Quebec; ability to communicate clearly.
Ability to manage stress; attention to detail; excellent interpersonal skills and customer service.

Responsibilities

Clear client shipments and ensure merchandise is delivered.
Respond to clients’ inquiries regarding customs clearance and follow up.
Preparation, customs clearance, and classification of air, ocean, and ground shipments.
Ensure costs related to the file are indicated on the billing document.
Ensure the delivery of merchandise.
Comply with the laws and regulations of the different governments and the ISO standards set out by the company.
Act as a resource person for clients regarding customs procedures.
Communicate with different stakeholders in an effort to offer superior service.
Present innovative solutions to clients.
Communicate, without delay, pertinent information and issues to the immediate supervisor.
Perform other duties as assigned by the immediate supervisor.