Agent Contracting Representative

MassMutual Ascend • Cincinnati, OH

39d

About The Position

As a leading provider of annuities, MassMutual Ascend is committed to taking financial futures above and beyond. This means offering innovative products that fit our customers’ unique needs – whether it’s protecting their hard-earned savings, receiving guaranteed income or providing for loved ones. MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come. The Opportunity As an Agent Contracting Representative you will be responsible for setting up agent and agency contracts and appointments with accuracy, handling inbound calls with excellent customer service skills, and working together as a team to ensure agents are properly set up to conduct business with our company.

Requirements

• 1-3 years of relevant work experience, high school diploma or equivalent

Nice To Haves

• Fast learner
• ability to multi-task
• customer service experience
• previous experience in the annuity/financial services industry

Responsibilities

• Responsible for creating, maintaining and updating routine information on appointed agents/agencies for the business.
• Reviews appointment/contract applications for accuracy and completeness.
• Assigns and maintains agent/producer codes.
• Prepares appointment information for submittal to the various state Departments of Insurance.
• May process renewal appointments and/or terminations.
• Reviews credit and criminal background information.
• Escalates for review when an exception to standard policy is requested.
• Maintains accurate data on appointed agents/agencies, which may include updates to name, address, payment information, company required sales/compliance training, etc.
• Answers telephone calls regarding agent/agency status.
• May serve as liaison with marketing and compliance regarding appointment requirements and applications.
• Develops/builds familiarity with department policies and procedures, as well as the business and organization.
• Performs other duties as assigned.

Benefits

• At MassMutual Ascend we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees.
• Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
• For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED