Agent Collaboration & Partnership Operations Support Specialist

New York Life • New York, NY

2d • $100,000 - $143,000 • Hybrid

About The Position

The ACP Operations Support Specialist plays a key role in executing and supporting the day-to-day operations of ACP programs. This position focuses on program coordination, onboarding support, logistics execution, and operational tracking to ensure that ACP initiatives run efficiently and at scale.
Working closely with ACP Field Operations and Program Operations leadership, this role serves as a core execution partner — ensuring that program activities are delivered consistently, timelines are met, and field-facing processes operate smoothly.
This is an ideal role for a highly organized, detail-oriented individual who thrives in a fast-paced environment and enjoys translating plans into action.

Requirements

• Bachelor’s degree and/or equivalent experience
• 2–4+ years of experience in operations, program support, project coordination, or similar roles
• Strong organizational and time management skills with attention to detail
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Experience working with data, reporting, or operational analytics (Excel-based reporting, dashboards, or similar tools)
• Ability to analyze and interpret data to support decision-making and process improvements
• Strong attention to detail with a focus on data accuracy and integrity
• Strong written and verbal communication skills
• Proficiency in other Microsoft Office tools (PowerPoint, OneNote, etc)
• Self-starter with a proactive, solutions-oriented mindset

Nice To Haves

• Familiarity with reporting tools or business intelligence platforms (e.g., Tableau, Power BI) is a plus

Responsibilities

• Execute day-to-day operational activities across ACP programs (AMP, DA, Agent Teaming, and Professional Alliance)
• Support onboarding and enrollment processes, ensuring timely and accurate participant setup
• Coordinate logistics for program activities, including meetings, working sessions, and field engagement calls
• Track progress of key initiatives and ensure follow-through on assigned tasks
• Assist with the setup and activation of program participants across ACP initiatives
• Ensure required documentation, data entry, and system updates are completed accurately
• Monitor onboarding pipelines and flag delays or gaps
• Partner with Program Operations to ensure a smooth and consistent participant experience
• Maintain trackers and tools used to manage program activities, issues, and workflows
• Support intake and routing of field inquiries and operational requests
• Assist in identifying and resolving routine issues, escalating more complex items as needed
• Ensure visibility into open items and support timely resolution
• Support the development and maintenance of program reporting and operational dashboards across ACP initiatives (AMP, DA, Agent Teaming, and Professional Alliance)
• Assist in tracking key metrics including participation, onboarding progress, adoption, and program performance
• Compile and organize data from multiple sources to provide visibility into program activity and outcomes
• Partner with Program Operations and Field Operations to identify trends, gaps, and opportunities based on available data
• Support the preparation of data-driven summaries and insights for leadership updates, field communications, and program reviews
• Ensure data accuracy and consistency across trackers, reports, and operational tools
• Maintain and update program documentation, SOPs, guides, and operational materials
• Support continuous improvement efforts by identifying process inefficiencies and recommending enhancements
• Help standardize workflows to improve consistency and scalability across programs
• Partner with internal teams including Field Experience, Marketing, Training, Compensation, and Technology
• Support coordination of cross-functional activities and ensure alignment on deliverables
• Assist in preparing materials for internal meetings, field communications, and program updates

Benefits

• We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs.
• Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.
• Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level