Agent Card Specialist

Arizona Department of Administration•Phoenix, AZ

2d•Onsite

About The Position

This position is responsible for managing the application process for the 17,000 marijuana facility agents, dispensary agents and lab agents for the Adult-Use and Medical Marijuana programs, as well as working with DPS to ensure compliant fingerprint cards are submitted to DPS for the required background checks. This position must oversee and manage the application process and make recommendations for process/database improvements as needed. Must maintain an understanding of the Adult-Use and Medical Marijuana rules and statutes to process, track and manage deficiencies, ensure cards are processed in compliance with strict time frames, ensure ability to provide appropriate technical assistance, and communicate with the public and licensees with the strict confidentiality required by statute. Will work closely with IT to troubleshoot issues, propose system enhancements, perform user acceptance testing, and create user manuals and educational materials. Additional duties will include helping the Individual Licensing Team review and process applications and provide technical assistance for qualified patients and caregivers. This position also backs up our legal liaison in the enforcement of licensees, including: drafting statements of deficiencies and legal notices, and testifying at hearings.

Requirements

Knowledge of public health principles including an understanding of strategies that encourage and promote compliance when working with stakeholders.
Knowledge of standard work, policies, procedures, tools and activities involved in government organizations; State policies and regulations, problem solving, meeting facilitation; Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.
Excellent oral and written communication skills.
Interpersonal relationships in relation to working with other staff, managers, and staff from other departments and agencies.
Database and systems development.
Use of other computer software or programs to develop presentations for trainings or meetings.
Establishing priorities; and -Critical thinking and problem solving.
Ability to organize multiple simultaneous tasks.
Ability to maintain deadlines.
Ability to work collaboratively with others to manage schedules for events.
Ability to learn and maintain a full understanding of relevant statutes and rules.
Ability to plan and effectively work with Bureau, Division, and Department staff.
Ability to establish and maintain cooperative relationships with other contacts.
Ability to analyze situations and systems accurately, and respond effectively and efficiently to yield positive results.
Ability to adhere to stringent time lines and effectively assist in the implementation of complex systems.
Ability to support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Nice To Haves

Bachelors in public health or related field and three years of experience with customer service, inspections, and investigations
Public Health experience
Experience drafting legal notices/testifying
Experience working with IT during development and system testing

Responsibilities

Managing daily application processing of marijuana facility, dispensary and laboratory agent applications, tracking of all outgoing deficiencies, and ensuring licensing timeframes are not exceeded.
Daily outreach to ensure applications are complete and in compliance.
Drafting, vetting, and finalizing of Notices of Denial and Withdrawals for the Adult-Use and Medical Marijuana Programs.
Handle and process fingerprint cards for transfer to the Arizona Department of Public Safety.
Work with IT to troubleshoot system issues, propose enhancements, complete user acceptance testing, and create user education materials.
Assist the Legal liaison, including drafting Statements of Deficiencies and legal notices, and testifying in administrative hearings as appropriate.
Other duties as assigned as related to the position (typically 5% - 10%)

Benefits

Affordable medical and dental insurance plans
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
10 paid holidays per year
Wellness program and plans
Life insurance
Short/long-term disability insurance
Defined retirement plan
Award winning Infant at Work program
Credit union membership
Transit subsidy
ADHS Student Assistance Pilot Program