Agent BNC Lounge ($20/h) YUL
About The Position
Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually, aiming to deliver consistent and tailor-made solutions for a better customer experience. The company operates over 50 airport lounges globally under the "Aspire Lounges" brand, offering guests a comfortable haven with complimentary food, drinks, and WiFi before their flights. The Lounge Agent role is ideal for individuals passionate about hospitality, meeting new people, and providing excellent customer service in a dynamic airport environment. This position involves managing lounge operations, ensuring guest satisfaction, and maintaining the lounge's professional image.
Requirements
- High School diploma or GED equivalent
- Available to work 40 hours a week
- Available to start as early as 3 am based on the lounge's staffing needs
- Flexible to work on various shifts (days, evenings, nights, weekends, holidays)
- Strong communication skills in French & English, spoken and written
- Passionate about customer service
- Must have relevant work experience
- Self-motivated and able to work independently
- Attentive to detail and numerate
- Ability to follow processes and procedures and apply a flexible approach when required
- Communication and writing skills
- Ability to use computers and knowledge to work with Microsoft applications (Word, Excel, PowerPoint)
- Good organizational skills
- Ability to prioritize
- Positive attitude
- Ability to stand for long periods of time
Nice To Haves
- Experience in the Hospitality/F&B industry
Responsibilities
- Take care of the operations on a rotation basis related to the check-in process at the lounge
- Oversee the buffet
- Replenish the buffet
- Service guest requests
- Clean up tables after client use
- Always provide the passengers with an exceptional level of customer service
- Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and helping to maintain customer loyalty
- Verify guest eligibility for lounge access based on membership status, ticket class, or other criteria
- Address guest inquiries and resolve any issues or complaints promptly and professionally
- Document guest feedback and report any incidents or maintenance needs to the Lounge Manager
- Responsible for restocking shelves and coolers
- Assist with inventory check
- Collect dirties and support the back of the house
- Ensure washroom checks are done
- Prepare and handle duties
- Monitor the alcoholic consumption of customers
- Help serve customers in different areas of the lounge and bar
- Carry out regular checks of all areas of the lounge to ensure a professional image
- Follow up with maintenance works
- Ensure proper cleaning procedures are followed, and that personal protective equipment (PPE) is worn at all times during the shift
- Follow all health and safety regulations, enforced and updated by the company
- Perform other duties assigned as directed by the Lounge Supervisor
Benefits
- Competitive pay rate ($20/h)
- Paid training
- Group benefits (Insurance, RRSPs, etc.)
- Free parking
- Uniform
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
