Lounge Agent ($18.25/h) YTZ

Swissport International AG•Toronto, ON

4d•Onsite

About The Position

As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals who align with these values to join our team at various locations across the globe. If you have a passion for hospitality, enjoy meeting new people, and enjoy giving customers a great start to their travels in a bustling & exciting airport setting, then this is the role for you! Swissport operates 50+ airport lounges across the world under the brand name “Aspire Lounges”. Our lounges are not quite cafés or restaurants but offer a haven for guests looking for a comfortable seat, complimentary food and drinks, great WiFi, and above all, a fantastic experience before their flight, no matter the reason for the journey.

Requirements

Available and flexible to work on various shifts (days, evenings, nights, weekends, holidays)
Excellent communication in English, spoken and written.
Bartending experience.
Passionate about customer service and must have relevant work experience in the F&B industry.
Smart Serve and Food Handlers Certificate
High School diploma or GED equivalent
Self-motivated and able to work independently.
Attentive to detail and numerate.
Ability to follow processes and procedures and apply a flexible approach when required.
Communication and writing skills.
Ability to use computers and knowledge to work with Microsoft applications (Word, Excel, PowerPoint)
Good organisational skills and the Ability to prioritise.
Positive attitude.

Nice To Haves

Passenger agent experience or equivalent experience in the aviation field is an asset.

Responsibilities

Always provide the passengers with an exceptional level of customer service
Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and helping to maintain customer loyalty.
Liaise with service providers and supervise contracted staff, overseeing catering, cleaning, and maintenance operations, so that service standards are met and maintained.
Proactively assist operational staff to ensure passenger needs are met by undertaking seat changes, issuing boarding cards, checking in transit passengers, and reservation changes
Keep all passengers in the lounge informed regarding their flight departure and any other information about their flight.
Provide information about the airport and its facilities (Flight schedules and airline information, directions to the departure gates, etc.) to the customers.
Responsible for restocking shelves and coolers; assisted with inventory check.
Collect dirties and support the back of the house, and ensure washroom checks are done.
Prepare and handle duties, to monitor the alcoholic consumption of customers.
Help serve customers in different areas of the lounge and bar.
Carry out regular checks of all areas of the lounge to ensure a professional image and follow up with maintenance works.
Ensure that proper cleaning procedures are adhered to, and personal protective equipment (PPE) is always worn during the shift. Employees are expected to follow all health and safety regulations, enforced and updated by the company.
Answer phone calls and perform other duties assigned as directed by the Lounge Supervisor.