Agency Temporary Orientation Planner

Insperity•Kennesaw, GA

1d•Hybrid

About The Position

Insperity provides comprehensive HR solutions, blending service and technology for businesses nationwide. With a strong belief in the value of people, Insperity fosters diversity, inclusivity, and a sense of belonging. The company is recognized as a top workplace and offers a flexible, growth-oriented environment with a focus on employee well-being. The Agency Temp Orientation Planner is responsible for creating a positive experience for new clients transitioning into Insperity. This role involves interfacing with sales, planning, and coordinating client transitions to ensure client retention, growth, and satisfaction. The planner will schedule national orientation meetings, troubleshoot logistical and documentation requirements with internal teams, and collaborate with Orientation Managers to overcome any barriers. Developing strong relationships with team members, sales, and other internal departments is key to ensuring a smooth transition and client satisfaction. Flexibility in scheduling is required to accommodate client needs.

Requirements

High school diploma or GED required.
Schedules and supports the orientation process including travel preparations, resource and logistical planning, documentation verification, collection and problem solving.
Understands regional nuances with travel time and the selection of hotels and flights.
Communicates, endorses, and enthusiastically modes what the company vision is, what the company stands for, what the company deems important, how it relates to individual team members, and how each team member contributes to the accomplishment of that vision.
Creates a positive experience with every interaction (face-to-face, written, and over the phone) in a way that achieves results while strengthening the business relationship and protecting the interests of the client and the Company.
Uses knowledge of Company departments, products, services, and resources to deliver timely service solutions and to exercise judgment in planning, executing and accomplishing goals.
Achieves assigned performance standards and objectives.
Maintains tracking mechanisms and make recommendations to improve standards and measurements.
Works successfully in a team environment to handle fluctuating volumes of orientation requests.
Builds, maintain, and promotes effective highly functional relationships with peers, sales staff, and corporate team members.
Collaborates with team members in orientation, payroll, service, and corporate.
Demonstrates strong time management and organizational skills.

Nice To Haves

Four year undergraduate degree preferred.
2 - 5 years of experience in a project management or travel-related field preferred.

Responsibilities

Determines client eligibility for orientation services by confirming approval status and client demographic information.
Schedules national new-client orientation meetings.
Manages incoming orientation requests and available resources to ensure client satisfaction and cost-effective travel decisions.
Interacts with sales and service teams to troubleshoot logistical meeting details and availability.
Communicates with Sales Representative and Orientation Manager to determine whether to hold a meeting when contractual items are missing.
Makes scheduling decisions based on client owner’s business needs, geographical requirements for multiple locations, client cost constraints, and optimal number of attendees per meeting.
Utilizes knowledge of various HR disciplines to communicate internally regarding possible transition challenges, including the timing of first payroll.
Facilitates file and file maintenance process for spin off (sales code) clients.
Supports process and audit efforts to ensure integrity and accountability for Sarbanes-Oxley and HIPAA compliance.
Communicates with teammates, internal departments, and clients to ensure positive customer service via email, in person, and by phone.
Collaborates with sales and internal teammates to resolve scheduling conflicts in a positive, client-focused manner.
Provides backup support to the Orientation Coordinator, including the assembly of materials which requires lifting up to 50 pounds.
Provides backup support to the Mid Market/New Accounts Payroll Coordinators during the transition process.
Provides backup support to the Benefits team for escalations, client call-backs, and benefit form entries.