Agency Support Specialist

Old Republic Title•Tampa, FL

7d•Onsite

About The Position

In the role of Agency Support Specialist, you will be responsible for assisting field, management and Agents with policy production, collection of outstanding items including, including those necessary for the cancellation process, but not limited to, EZ Jackets, search fees and occasional training. Enhance the customer experience for both internal and external customers.

Requirements

Have the ability to work from 8:30 a.m. to 5:00 p.m. Monday through Friday.
Must be personable, positive and a professional representative of the Company.
Regular consistent attendance is required, that could include attendance at after hour Company events.
Ability to interact effectively and professionally with all levels of management, employees and customers by email, phone and in person.
Knowledge of real estate closings highly preferred
Excellent interpersonal and customer service skills.
Ability to prioritize and handle multiple projects.
Strong attention to detail and organizational skills.
Proficient in Microsoft Office Suite, Outlook and title industry closing software.

Responsibilities

Responsible for assisting Agency with policy production within the ORT offices.
Send reports to the field and management and assist with collection of non-remitted policies, outstanding receivables, escrow reconciliations, weekly escrow shortages, E&O policies, Professional Liability Policies and Bonds, EZ Jackets, inventory, premium, search fees, order counts and write-offs and other items directed by management.
Assist with the resolution of matters relating to Agencies cancelled for cause, i.e. defalcations and similar issues.
Support Agency Account Managers and Management with updated information on a regular basis.
Run various reports on a regular basis and send to Account Managers and Managements.
Support policy typing departments in other ORT branches as needed.

Benefits

Comprehensive medical, prescriptions, dental and vision plans
401(k) plan with a discretionary company match
Shareholder Purchase and Reinvestment Plan
Basic life and accidental death and dismemberment insurance premium paid by the company
Voluntary supplemental life insurance for employees, spouses and dependent children
Fertility and Family Building Benefits
Paid Disability benefits
Paid time off programs
11 Company paid holidays per year
Flexible spending account
Health savings account (available to High Deductible Health Plan participants only)
Employee Assistance Program
Educational Assistance Program
Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge
Transportation benefit plan for mass transit, parking and vanpool, in several markets