Agency Support Representative (Brossard)

iA Financial Group•Brossard, QC

2d•Onsite

About The Position

As an Agency Support Representative (Brossard), you will play a key role in the smooth operation of Career agencies by providing comprehensive, coordinated, and professional support to clients, the sales force, and the management team. This position offers an excellent opportunity to showcase your administrative and interpersonal skills while growing in a dynamic and evolving environment. At iA, people and their development are at the heart of everything we do, fostering a culture of collaboration, trust, and continuous improvement.

Requirements

Exceptional customer service skills and a strong ability to understand and address the needs of clients and the sales force.
Strong communication skills and excellent interpersonal abilities.
Proactive attitude, strong motivation, and a positive team-oriented mindset.
Autonomy, attention to detail, and adaptability in a changing environment.
Relevant experience in administration, office support, or a related field.
Perfect fluency in French (spoken and written).
Intermediate level of English.

Responsibilities

Welcoming and assisting clients and sales representatives, both in person and over the phone, while delivering professional and courteous service.
Ensuring seamless communication and effective collaboration with the sales force and the Career Support and Services Centre, and directing requests to the appropriate specialists when required.
Providing administrative and operational support to the sales force, including activities related to contracting, onboarding, integration, and departures of advisors.
Supporting the Agency Director with activity coordination, calendar management, meeting preparation, report compilation, and the implementation of new administrative processes.
Contributing positively to agency operations by assisting with facilities management, mail distribution, office supplies management, and documenting processes and procedures related to agency activities.