Agency Support Agent (Sherbrooke)

iA Financial Group•Quebec, QC

7d•Onsite

About The Position

Build your future with us Are you driven by customer service and supporting sales teams, and looking to contribute to the purpose of a company that aims to ensure its clients feel confident and secure about their future? As an Agency Support Agent (Sherbrooke), you will play a key role in the smooth operation of Career agencies by providing comprehensive, coordinated, and professional support to clients, the sales force, and the management team. This position offers a great opportunity to showcase your interpersonal and administrative skills while evolving in a dynamic environment undergoing transformation. At iA, people and their development are at the heart of our priorities, fostering a culture of collaboration, trust, and continuous improvement.

Requirements

Excellent customer service and attentiveness to the needs of clients and the sales force
Strong communication and interpersonal skills
Proactive attitude, strong motivation, and a positive team spirit
Autonomy, rigor, and a strong ability to adapt in an evolving environment
Relevant experience in administration, office work, or a related field
Intermediate level of English
Full proficiency in French (spoken and written)

Responsibilities

Welcome and assist clients and the sales force, in person or over the phone, providing professional and courteous service
Ensure smooth communication and effective collaboration with the sales force and the Career Support and Services Centre, and direct requests to the appropriate specialists as needed
Provide administrative and operational support to the sales force, including during contracting, onboarding, integration, and offboarding of advisors
Support the Agency Director in organizing activities, managing schedules, preparing meetings, compiling reports, and implementing new administrative processes
Contribute positively to agency life by supporting office management, mail handling, office supplies, and documenting processes and tasks related to business operations.