Agency Support Agent (Rivière‑du‑Loup)

iA Financial Group•Riviere-du-Loup / 320, boul. de l'Hôtel de Ville (35 Hrs), QC

3d•Onsite

About The Position

Build the future with us. Are you driven by customer service and supporting a sales force, and would you like to contribute to the purpose of a company whose mission is to ensure its clients feel confident and secure about their future? As an Agency Support Agent, you will play a key role in the smooth operation of Career agencies by providing comprehensive, coordinated and professional support to clients, the sales force and the management team. This position represents a great opportunity to showcase your interpersonal and administrative skills while evolving in a dynamic and rapidly transforming environment. At iA, people and their development are at the heart of our priorities, fostering a climate of collaboration, trust and continuous improvement.

Requirements

Excellent customer service skills and ability to listen to the needs of clients and the sales force
Strong communication skills and solid interpersonal abilities
Proactive attitude, high motivation and a positive team spirit
Autonomy, attention to detail and strong adaptability in a changing environment
Relevant experience in administration, office support or a related field
Perfect fluency in French
Intermediate level of English

Responsibilities

Welcoming and assisting clients and the sales force, in person or by phone, while providing professional and courteous service
Ensuring smooth communication and effective collaboration with the sales force and the Career Support and Services Centre, and directing requests to the appropriate specialists when needed
Providing administrative and operational support to the sales force, notably during contracting activities, onboarding, integration and departures of advisors
Supporting the Agency Director with activity planning, calendar management, meeting preparation, report compilation and the implementation of new administrative processes
Contributing positively to agency life by assisting with facilities management, mail handling, office supplies and by documenting processes and tasks related to cabinet activities.