F&W-2026-9 Agency Services Representative Trainee

NJ Department of Environmental Protection•Trenton, NS

10d•Onsite

About The Position

Under the close supervision of a supervisory official in a state department, agency, or institution, learns to perform front-line and behind the scenes customer and other support services involving the review, processing and issuance of agency documents; provides information to customers regarding department/agency programs and services; does other related duties as required.

Requirements

Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.

Nice To Haves

Experience in customer service including answering telephone calls and distributing them to appropriate staff.
Experience using Microsoft Teams and software including Microsoft Word and Excel.
Experience in using state accounting systems such as NJCFS.

Responsibilities

Answer the Agency's main telephone line and courteously interact with the public by answering questions, providing information regarding programs and services, and directing callers to the appropriate bureau or section when necessary.
Assist in the sorting and distribution of incoming mail and processing outgoing mail in accordance with established policies and procedures.
Sort, calculate and log revenue checks into state accounting systems.
Distribute agency publications, such as Digests, to Agency licensing agents and perform other large agency mailings and assist with other routine office tasks.

Benefits

Paid Benefit Leave
Holiday Pay
Alternative Workweek Program
Telework
Pension
Deferred Compensation
Health Benefits (medical, prescription drug, dental & vision care) and Life Insurance
Flexible and Health Spending Accounts (FSA/HSA)
Commuter Tax Savings Program
Public Service Loan Forgiveness (PSLF)
Tuition Reimbursement