Agency Representative

UHS•Richmond, VA

About The Position

The Atlantic Region Central Billing Office (“ARCBO”) or (“CBO”) provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service to our affiliated Universal Health Services hospitals. The Atlantic Region CBO is seeking a dynamic and talented Agency Representative. The Agency Representative is responsible for providing clerical assistance to Agency Liaisons, Team Leads and Managers.

Requirements

High school diploma or equivalent
Strong Microsoft Office skills (Excel, Word, Outlook)
Customer focused both internally and externally
Strong attention to detail
Ability to multi-task
Strong 10 key data entry
Excellent written and oral communication skills

Nice To Haves

1-3 years healthcare experience preferred
Familiarity and 1-3 years healthcare business office experience preferred

Responsibilities

Opens and sorts mail received on a daily basis as outlined in department procedure and distributes all department mail on a daily basis
Processes all requests from external vendors, patients, co-workers, etc…
Assists in completing basic work lists for the department.
Has a complete understanding of the SMS patient accounting system and is able to utilize all functions appropriately.
Consistently receives and reviews daily reports for distribution.
Files all required paperwork by retention policies.
Directs any problems with accounts or where additional intervention is needed to the appropriate personnel in a timely manner.
Executes job duties to achieve optimal productivity and efficiency. Uses available work time to complete all tasks with established frames and timelines.
Other duties as assigned