Agency Relations Coordinator - Mohawk Valley

Food Bank of Central New York•Syracuse, IN

1d•Onsite

About The Position

The Agency Relations Coordinator is the primary link between Food Bank of Central New York and partner organizations in an assigned geographical area, including food pantries, soup kitchens, and other emergency food network partners. The coordinator builds and maintains agency relationships, conducts site visits and compliance reviews, and provides coaching and support to help partner agencies operate safely and efficiently and meet applicable agreements and regulations. The position also communicates updates and best practices, works with internal teams to address agency needs, maintains records and reports, and represents the Food Bank at community engagements. Regular travel within and around the Mohawk Valley region is required. Applicants must reside in Herkimer or Oneida County.

Requirements

Experience in client or customer relations; nonprofit, social services, or food distribution experience is preferred.
Demonstrated ability to manage multiple relationships and priorities effectively.
Strong interpersonal and communication skills, including the ability to build and maintain professional relationships.
Excellent written and verbal communication skills.
Proficiency in Microsoft Suite, including Excel and Word.
Ability to learn new technology systems, including Jotform and client or relationship management software.
Ability to manage multiple tasks and deadlines with attention to detail.
Problem-solving skills to address partner agency challenges effectively.
Competency using digital tools and systems for documentation and communication.
Sensitivity to and understanding of the needs of diverse populations and communities.
Valid driver’s license and access to reliable transportation.
Ability to travel regularly within the assigned region, including driving to partner agency locations.
Ability to lift and transport materials up to 25 pounds, stand, walk, and navigate agency facilities during site visits.
Willingness to work in diverse environments with varying physical conditions.
Applicants must reside in the Mohawk Valley region, specifically Herkimer or Oneida County.
The position requires a pre-employment background check.

Nice To Haves

Bachelor’s degree in a relevant field, such as social services, public administration, business, or a related discipline.
Familiarity with compliance monitoring or quality assurance.
Experience conducting training or coaching.
Certification in food safety practices, or willingness to obtain certification.
Bi- or multi-lingual ability.

Responsibilities

Serve as the primary contact for partner agencies in an assigned geographical area and foster collaboration.
Conduct regular site visits, coaching, and compliance reviews to assess adherence to partner agreements and operational safety standards.
Guide and support partner agencies in improving operations and addressing challenges.
Ensure agencies meet regulatory and agreement obligations, including food safety, distribution guidelines, and grant spending restrictions.
Communicate updates, policies, best practices, information, and training to partner agencies.
Conduct quarterly meetings for assigned geographical areas to address concerns and share updates.
Collaborate with internal teams to address agency needs and improve network effectiveness.
Maintain accurate records of agency interactions, compliance statuses, and visits in Food Bank systems.
Create and maintain reports for funders and internal stakeholders.
Represent the Food Bank at community events, meetings, and other engagements.