Agency Relations Coordinator - Mohawk Valley

Food Bank of Central New York•Syracuse, NY

18h

About The Position

The Agency Relations Coordinator serves as a primary link between Food Bank of Central New York and partner agencies, including food pantries, soup kitchens, and other organizations in the emergency food network. The coordinator manages a designated geographic portfolio in the Mohawk Valley, builds and maintains partner relationships, conducts site visits and compliance reviews, and provides coaching and guidance to support safe, effective operations aligned with the Food Bank’s mission. Regular travel within and around Herkimer and Oneida counties is required. Applicants must reside in the Mohawk Valley region. This is a full-time, hourly, non-exempt position scheduled for 40 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m., including a 30-minute unpaid meal break. The salary is $22.98 per hour. The position reports to the Agency Relations Manager.

Requirements

Experience in client or customer relations; nonprofit, social services, or food distribution experience is preferred.
Demonstrated ability to manage multiple relationships and priorities effectively.
Strong interpersonal and communication skills, including the ability to build and maintain professional relationships.
Excellent written and verbal communication skills.
Proficiency in Microsoft Suite, including Excel and Word.
Ability to learn new technology systems, including Jotform and client or relationship management software.
Ability to manage multiple tasks and deadlines with attention to detail.
Problem-solving skills to address partner agency challenges effectively.
Competency using digital tools and systems for documentation and communication.
Sensitivity to and understanding of the needs of diverse populations and communities.
Valid driver’s license and access to reliable transportation.
Ability to travel regularly within the assigned region, including driving to partner agency locations.
Willingness to obtain certification in food safety practices if not already certified.
Must complete a pre-employment background check.
Applicants must reside in the Mohawk Valley region, specifically Herkimer or Oneida counties.

Nice To Haves

Bachelor’s degree in a relevant field, such as social services, public administration, business, or a related discipline.
Familiarity with compliance monitoring or quality assurance.
Experience conducting training or coaching.
Certification in food safety practices.
Bi- or multilingual ability.

Responsibilities

Serve as the primary contact for partner agencies in an assigned geographic area, managing relationships and fostering collaboration.
Conduct regular site visits, coaching, and compliance reviews to ensure adherence to partner agreements and operational safety standards.
Provide guidance and support to partner agencies to improve their operations and address challenges.
Ensure agencies meet regulatory and agreement obligations, including food safety, distribution guidelines, and grant spending restrictions.
Communicate updates, policies, and best practices to partner agencies, and provide information and training.
Conduct quarterly meetings for assigned geographic areas to address concerns and share updates.
Collaborate with internal teams to address agency needs and improve network effectiveness.
Maintain accurate records of agency interactions, compliance statuses, and visits in Food Bank systems.
Create and maintain reports for funders and internal stakeholders.
Represent the Food Bank at community events, meetings, and other engagements to strengthen partnerships and visibility.