Agency Project Manager (internal title: Program Manager)

WovenWorks•Cincinnati, OH

About The Position

As a Project Manager, you'll be responsible for the day-to-day management of multiple packaging design projects, ensuring they're delivered on time, on budget, and at the quality our clients expect. You'll be the operational hub for your projects, coordinating timelines, managing resources, tracking budgets, facilitating communication between creative teams and clients, and solving problems as they arise. Reporting to a Director of Project Management, you'll have the opportunity to learn agency operations from the ground up while making an immediate impact on project success. This role is ideal for someone who thrives in a fast-paced environment, loves bringing order to complexity, and wants to build a career in creative operations.

Requirements

3-5 years of project or program management experience, preferably in a creative agency, design studio, or marketing environment
Experience managing creative projects from concept through delivery, with understanding of design and production workflows
Proficiency with project management tools (Asana or similar)
Basic understanding of project budgets and financial tracking
Experience with Microsoft Office
Exceptional organizational skills with ability to manage multiple complex projects simultaneously without losing track of details
Strong time management and prioritization abilities, knowing what needs attention now versus what can wait
Proactive mindset—you anticipate problems before they happen and take initiative to solve them
Process-oriented thinking with appreciation for why structure and methodology matter
Analytical skills with comfort working with numbers, tracking data, and identifying patterns
Problem-solving abilities, especially when faced with timeline conflicts, resource constraints, or unexpected challenges
Clear, professional written and verbal communication skills
Diplomatic approach to managing different personalities, opinions, and working styles
Ability to build trust and rapport with both creative teams and clients
Comfortable facilitating meetings and keeping discussions productive
Active listening skills with ability to ask clarifying questions and truly understand needs
Grace under pressure—you stay calm and constructive when things get hectic
Detail-oriented without losing sight of the bigger picture
Adaptable and comfortable with ambiguity—you can pivot when plans change
Collaborative team player who builds bridges between disciplines
Accountable and reliable—when you say you'll do something, you follow through
Curious and eager to learn, open to feedback and committed to growth
Positive attitude with ability to bring energy and constructive problem-solving to challenges

Nice To Haves

Familiarity with CPG packaging design processes a plus, but not required

Responsibilities

Manage multiple packaging design projects simultaneously from kickoff through final delivery.
Develop and maintain project plans, timelines, milestones, and deliverables.
Monitor project progress, identify risks early, and keep projects on schedule.
Ensure projects meet quality standards, timelines, and budget expectations.
Coordinate project schedules and creative resources in partnership with the Director of Project Management.
Balance workloads across designers, strategists, and production teams.
Communicate schedule changes, shifting priorities, and resource constraints proactively.
Serve as the primary day-to-day contact for project-related communication.
Coordinate feedback cycles, review meetings, approvals, and deliverables.
Build strong working relationships with client project managers while partnering with the Client Success team on overall account strategy.
Manage expectations and escalate issues when appropriate.
Ensure projects follow established agency workflows from intake through final delivery.
Prepare creative briefs, facilitate review sessions, and coordinate production activities.
Maintain high-quality standards by ensuring deliverables are accurate and complete before client delivery.
Lead project kickoffs, status meetings, creative reviews, and internal planning sessions.
Prepare agendas, document action items, and ensure timely follow-up.
Maintain accurate project documentation, budgets, timelines, and status reports.
Provide regular updates to the Director of Project Management, highlighting risks, progress, and recommendations.
Identify opportunities to improve processes, templates, and workflows.
Contribute ideas that enhance operational efficiency and team collaboration.
Continue developing expertise in agency operations, financial management, and client service.