Agency Phone Operator

IndianHealth Center of Santa Clara Valley•San Jose, CA

3d•Onsite

About The Position

Responsible for answering all incoming or transferred calls and directing them to the appropriate person. This role involves managing communication flow, responding to emergencies, and providing assistance to clients, staff, and vendors in a professional manner. The operator will also handle mail, perform general office duties, and collaborate with the Medical Phone Operator to ensure effective patient call facilitation. Translation for Spanish-speaking callers is also a key responsibility.

Requirements

High school graduate or equivalent
Certificate in Office Procedures, or similar program
Excellent verbal communication skills a must
Excellent customer service skills a must
Maturity and the ability to multi-task while working in a fast paced environment; flexibility, initiative, and reliability
Knowledge of and ability to relate to the American Indian community and other minority populations
Ability to maintain strict confidentiality

Nice To Haves

Bi-lingual in Spanish preferred
Minimum of 2 years previous experience operating a phone system with a high call volume preferred
Previous experience in a clinical setting will be helpful

Responsibilities

Answers all incoming and transferred calls and directs them to the appropriate extension, delivers messages as needed, and in general facilitates efficient and clear communication
Recognizes and responds to emergency calls in a calm manner
Checks and responds to voice messages at a fixed interval throughout the day
Greets and provides assistance to clients, staff, customers, vendors, community members etc. in a professional manner
Works closely with Medical Phone Operator to ensure clear and effective communication and facilitation of patient calls
Translates for Spanish speaking phone callers as needed
Attends General staff meetings
Handles incoming and outgoing mail for agency
General office duties to include: copying and faxing
Performs other duties as assigned