Agency Insurance Agent (59956)
About The Position
The Agency Insurance Agent is a key role in our transition to a direct carrier model, providing support to our MCIC team by offering expertise on agency products and serving members who do not qualify for our exclusive MCIC product. This role assists MCIC agents in bundling additional insurance products like Dwelling/Fire, flood, and specialty coverages (motorcycles, boats, RVs, etc.), and independently handles the sales and service of agency products for members outside the MCIC's eligibility criteria. The ideal candidate will excel in insurance product knowledge, customer service, and collaboration, ensuring a seamless experience for all members.
Requirements
- High School Diploma required
- 1-3 years Insurance customer service or sales experience, preferably with familiarity in property and casualty products, and non-core products such as dwelling fire, flood, and specialty coverages
- Must have valid and active Personal Lines Insurance License Required
Nice To Haves
- Associate's Degree or relevant coursework in Insurance or a related field preferred
- Property & Casualty (P&C) License Preferred
Responsibilities
- Assist MCIC agents in integrating agency products into their sales process, ensuring comprehensive coverage options are available for members.
- Provide prompt and efficient support by offering product information and bundling strategies to enhance the member experience.
- Directly sell and service agency products to members who do not qualify for our exclusive carrier product, ensuring that these members receive suitable coverage options and exceptional service.
- Facilitate the bundling of agency products such as Dwelling/Fire, flood, motorcycles, boats, and RVs.
- Collaborate with MCIC agents to provide complete insurance solutions that meet members' diverse needs.
- Act as a liaison between MCIC and agency teams, developing processes that streamline the integration of agency products.
- Work with various stakeholders to ensure effective communication, procedures and workflow.
- Maintain a high standard of service to the MCIC team by responding to requests and inquiries in a timely manner.
- Ensure that MCIC agents have the support they need to close sales efficiently and provide exceptional service to members.
- Deliver high-quality service by responding promptly to member inquiries related to agency products.
- Provide clear, accurate information and resolve any issues quickly to maintain member satisfaction.
- Offer support and resources to MCIC agents on agency products, enhancing their ability to present these options confidently.
- Stay informed on all insurance products and updates to maintain expertise.
- Develop familiarity with various insurance carrier products, services, and processes.
- Follow all agency procedures in qualifying, quoting, binding coverage, and processing member payments to ensure compliance and minimize errors.
- Build and maintain professional relationships with clients, insurance company representatives, and other partners to ensure successful integration of non-carrier products and broaden awareness of our offerings.
Benefits
- Medical coverage with employer contributions covering up to 93% of the premium cost
- Dental and vision options
- 6% company match on 401(k) retirement plan contribution
- 3 weeks’ vacation
- 12 holidays
- 8 sick days
- 48 hours of volunteer time annually
- Free AAA membership
- Insurance discounts
- Travel commission refund
- Up to $625 in Wellness Incentives
- Up to $6k in tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
