Agency Director - In-Home Care Agency
About The Position
Caring Senior Service of Waco is seeking a Agency Director to lead and grow our local office. This is a high-impact leadership opportunity ideal for someone with strong business acumen, hands-on care experience, and the ability to lead a team in a rapidly growing, mission-driven organization. What You’ll Do: As Agency Director, you’ll be responsible for overseeing and optimizing all aspects of local operations—from care coordination to financial performance—while building a strong, client-centered culture. You'll lead with empathy and excellence, ensuring the agency meets both regulatory requirements and the high standards of Caring Senior Service.
Requirements
- Minimum of 5+ years in leadership/management, in healthcare, senior care, or service operations
- Demonstrated ability to lead and develop high-performing teams
- Direct experience providing care to seniors is required (you know what quality care looks like firsthand)
- Self-starter with strong problem-solving, communication, and decision-making skills
- Organized, adaptable, and results-oriented
- A leader who leads by example—with empathy, integrity, and a drive for excellence
- Able to lift up to 50 lbs, stand/sit for extended periods, and drive as needed
- On-call duties required, including occasional nights and weekends
Responsibilities
- Drive operational excellence through planning, audits, system oversight, and process improvements
- Inspire and lead a team of office staff and caregivers, promoting accountability and growth
- Conduct in-home consultations and safety assessments with compassion and precision
- Ensure caregivers are trained, motivated, and delivering exceptional service
- Ensure ongoing compliance with all state, federal, and local regulations
- Maintain all required licenses, accreditations, and documentation
- Manage billing, payroll, and collections
- Monitor budgets and margins to ensure sustainable growth and profitability
- Act as the local face of the agency—developing referral relationships, representing the brand, and driving local outreach
Benefits
- Lead with purpose—directly improving the lives of seniors and their families
- Shape the future of our Waco location, with the autonomy to build and grow
- Be part of a trusted national brand with 30+ years of excellence in senior care
- Enjoy a collaborative, supportive culture that values innovation and leadership
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
