Scheduler for In Home Care Agency

HomeWell Care Services MI251•Auburn Hills, MI

About The Position

You will be responsible for matching caregivers to clients based on the client's desired schedule, the caregivers' availability, and the location of each. This can be logistically challenging, but rewarding.

Requirements

High school graduate.
Two years of related experience; knowledge of HR, scheduling and/or health care preferred.
Must possess excellent written and verbal communication skills, telephone etiquette, and be able to interact effectively with persons from diverse backgrounds with a strong customer service orientation.
Must possess organizational skills and follow-through and be comfortable utilizing various technologies and computer programs.
Able to exercise initiative, problem solve and apply sound judgment.
Able to work under pressure and manage multiple demands simultaneously.
Must present a positive and professional business image.
Must pass a criminal background check.

Responsibilities

Be part of an on-call rotation with office staff to manage call-offs and phone calls after hours.
Schedule shifts with caregivers whose skill and availability matches the service needs and location of the client.
Communicate new assignments and/or scheduling changes to caregivers and clients.
Maintain accurate schedules for clients in the agency’s CRM system.
Rarely, fill in for caregivers when a shift cannot be filled by regular caregiver staff.
Ensure caregivers feel properly appreciated, supported and recognized.
Ensure clients feel supported and their needs are being met by scheduled caregivers.