Administrator for Home Care Agency

Dallas NW•Dallas, TX

About The Position

PRIMARY PURPOSE OF THE POSITION: The Administrator is responsible for the overall operations, growth, and leadership of this home care agency business in achieving corporate goals and objectives. The Administrator assures an effective and efficient use of resources to maintain high-quality care and customer satisfaction. Roles to perform within the Administrator position will include driving growth of the Agency, high - quality employee and caregiver hires, as well as continue growth of client acquisition and billable hours. Perform new prospect meetings, intakes. Build and maintain client relationships. Gather and organize account-related information and provide input on key customer opportunities, service line extensions. The Administrator position receives and processes referrals and inquiries, ensures proper staffing of all client cases, and works closely with the Agency team to ensure client satisfaction with services. When indicated, consults with the team and refers extraordinary problems/situations appropriately to upper management team. This position is responsible for maintaining and enhancing the agency’s image through appropriate dress, and pleasant, charming, and helpful telephone manner, courteous interaction with all staff and visitors; and is responsible for appropriate verbal and behavioral interaction with all individuals that he/she comes in contact with. It also requires the ability to maintain documentation according to policies and procedures, and the ability to exercise independent judgment within Agency guidelines. Experience Required: Customer service, Service Industry, Healthcare - preferably private pay business model experience, Professional Business setting experience.

Requirements

Four-year degree preferred. Business Administration is preferred, or a two-year degree in B.A. or a related area.
Five years of experience in positions of increasing responsibility, preferably in private duty homecare or a private pay setting where customer service skills, client satisfaction are paramount.
Proficiency with Microsoft Office (Word, Excel, PowerPoint and Outlook) applications, scheduling systems and other healthcare-industry related-software.
Excellent conceptual thinking skills with the capacity to analyze complex issues that are sensitive in nature.
Accel in conflict resolution and solution implementation.
Ability to listen and communicate clearly, fluently, diplomatically – both orally and in writing.
Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.
Present a well-groomed image that reflects the professionalism of the business.
Ability to plan, organize, prioritize, delegate and accurately complete work activities within deadlines while managing interruptions.
Work independently and proactively with minimal direction and/or supervision.
Ability to generate goodwill for the Agency with clients, their family members and other referral sources.
Demonstrate a strong commitment to client service excellence.
Ability to lawfully work in the U.S.
Sitting, standing, bending, reaching, stretching, stooping, walking, climbing stairs and moving intermittently during working hours.
Must be able to lift at least 50 lbs.
Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met.
Must be able to properly operate office equipment.
Must be able to maintain verbal and written communication with co-workers, leadership team, supervisors, clients, family members, vendors and all business associates within or outside the agency.
Driver's License (Required)

Responsibilities

Direct and coordinate the overall development and operational management of the Agency that is consistent with corporate objectives and maximizes resource utilization.
Ensure the Agency upholds the standards of a high-quality provider through consistent delivery of high-quality care and exceptional customer service.
Provide staff direction through general meetings, Daily Huddles, outlining clear expectations and accountabilities, daily, weekly, quarterly.
Mindful of Financials, such as expenditures, annual budget, profitability, P&L, Billable Hours, bill rates, pay rates.
Ensure regulatory standards and compliance.
Provide clerical support to agency management and supervisory personnel.
Conducts client and caregiver onboarding, background and documentation as well as regular updating on both per compliance guidelines.
Prepares correspondence, reports, documents, and non-medical Plans of Care.
Schedules appointments for management staff and schedules meeting rooms.
Prepares updates to policies and procedures as needed for QUAPI.
Prepares statistical reports as needed.
Assists with the billing process.
Assists with data entry of schedules for billing and payroll.
Maintains current admission log, emergency contacts and emergency plans, and status updates.
Enters all new clients and caregivers into the computer system, education portals and payroll portals.