SCIB – Agency Desk Associate

Banco Santander • Miami, FL

1d

About The Position

The Agency Desk Associate supports and administers a portfolio of syndicated and bilateral loan facilities for which Santander acts as Administrative Agent and/or Collateral Agent. The role serves as an operational point of contact for borrowers, lenders, Front Office, Legal, Credit Risk, and internal Operations teams throughout the loan lifecycle. It ensures transactions are processed accurately, within contractual deadlines, and in accordance with credit agreements, internal policies, and established controls. Success requires a strong understanding of syndicated lending, attention to detail, sound judgment, and the ability to manage multiple transactions in a deadline-driven environment.

The position also contributes to management reporting, service-level monitoring, risk assessments, process improvements, automation initiatives, procedure updates, and control enhancements. It provides guidance and knowledge-sharing support to less experienced team members. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Bachelor’s degree in Finance, Accounting, Business, Economics, or a related discipline, or equivalent professional experience.
• At least 4 years of experience in syndicated loans, commercial lending, loan agency, credit administration, transaction management, or loan operations.
• Practical understanding of syndicated and bilateral loan structures and Administrative Agent responsibilities.
• Experience reviewing and interpreting credit agreements and related legal documentation.
• Experience processing or overseeing loan lifecycle events, cash movements, interest, principal, and fees.
• Strong analytical, reconciliation, and problem-solving capabilities.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities and meet contractual deadlines in a high-volume environment.
• Strong attention to detail and commitment to operational accuracy and control.
• Proficiency in Microsoft Office, particularly Excel.
• Legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

Nice To Haves

• Demonstrated experience with Loan IQ or a comparable commercial loan servicing platform.
• Experience supporting leveraged finance, corporate banking, middle-market lending, or structured finance transactions.
• Familiarity with Loan Syndications and Trading Association market practices.
• Knowledge of operational-risk, audit, regulatory, and compliance requirements within commercial lending.
• Experience participating in system implementations, automation efforts, or process-improvement initiatives.
• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

• Administer assigned syndicated and bilateral loan transactions, including closings, drawdowns, rollovers, repricings, repayments, amendments, consents, waivers, extensions, refinancings, and maturities.
• Review credit agreements, amendments, fee letters, assignments, notices, collateral documents, and other transaction documentation.
• Translate contractual terms into operational requirements, transaction checklists, system records, and servicing activities.
• Coordinate funding requirements and cash movements among borrowers, lenders, and internal payment teams.
• Prepare, review, and distribute borrower and lender notices relating to interest, principal, fees, funding, rate settings, and other contractual events.
• Calculate or validate interest, fees, lender allocations, accruals, and other transaction economics.
• Ensure accurate booking of deal, facility, lender, pricing, fee, and collateral information on loan servicing platforms.
• Monitor contractual deadlines, consent requirements, reporting obligations, interest periods, payment dates, and outstanding transaction items.
• Serve as a primary operational contact for borrowers, lenders, external counsel, and internal stakeholders, responding to inquiries accurately and professionally.
• Escalate documentation gaps, funding risks, operational breaks, control exceptions, and overdue deliverables.
• Maintain complete transaction evidence, approvals, correspondence, reconciliations, and supporting documentation for audit and control purposes.
• Support management reporting, key performance indicators, service-level monitoring, and risk assessments.
• Contribute to process improvements, automation initiatives, procedure updates, and control enhancements.
• Provide guidance and knowledge-sharing support to less experienced team members.

Benefits

• The company describes a competitive rewards package and benefits designed to support employees, their families, and well-being; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level