Agency Collector 3, Kendall Credit & Business Services, FT, 8A-5P
About The Position
Responsible for Insurance collections/ self pay collections/ training of new collectors and agency project/ events coordinator. Responsible for serving as a lead expert in the working/ collections of a large queue of unpaid medical claims. All insurance claims have been processed and billed by the client's front office and will require expert appeals by Senior Agency Lead Collector. Responsible for contacting Insurance Payers/ private consumers /patient attorneys in order to negotiate payments and/ or payment arrangements on bad debt while following Federal, State and client and collection guidelines and laws. Must represent the department with professional and ethical work standards consistent with the mission and management of the company. Employee is also responsible for training of new employees and for assisting management in review and auditing of additional work queues will serve as leader on billing projects. Employee will assume a lead role in department and will be responsible for providing on insurance/ self-pay resolution issues to agency staff. Estimated pay range for this position is $19.44 - $23.52 / hour depending on experience.
Requirements
- Minimum 5 years collection agency experience
- Prior agency self-pay collections/customer service experience/claims review experience
- Knowledge of billing of medical claims in a third party collection agency environment
- Excellent knowledge of generating successful appeals on denied claims
- Understanding of all required fields on a 1500 and/or UB for hospitals and diagnostic facilities
- Knowledge and comprehension of Medical and Collection terminology
- Skip tracing experience
- Predictive dialer experience
- Ability to read credit bureau reports
- Excellent computer skills
- Excellent communication skills-both written and verbal
- Ability to operate calculator
- Good math skills
- Prior training on the Fair Debt Collection Practices Act
- Prior training on the Health Insurance Portability and Accountability Act
- Prior training on the Closed Border Rule
- Goal oriented
- Assertive in nature
- Able to train and lead personnel
- Extensive analytical skills
- Extensive critical thinking skills
- Detail oriented
- Problem solver
- Excellent mathematical skills
- Excellent writing skills
- Excellent interpersonal skills
Responsibilities
- Insurance collections
- Self-pay collections
- Training of new collectors
- Agency project/ events coordinator
- Serving as a lead expert in the working/ collections of a large queue of unpaid medical claims
- Contacting Insurance Payers/ private consumers /patient attorneys in order to negotiate payments and/ or payment arrangements on bad debt
- Following Federal, State and client and collection guidelines and laws
- Representing the department with professional and ethical work standards
- Training of new employees
- Assisting management in review and auditing of additional work queues
- Serving as leader on billing projects
- Assuming a lead role in department
- Providing on insurance/ self-pay resolution issues to agency staff
- Completing various billing projects and report results directly to management
- Multi-tasking to meet agency financial deadlines
- Operating in a high volume blended call environment
- Meeting financial goals
Benefits
- Career growth and development opportunities, with clear pathways and ongoing support
- Comprehensive health and wellness resources that go beyond traditional benefits
- A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
- Tuition reimbursement to support continued learning and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
