Agency Collection Representative

Great American Insurance Group•Cincinnati, OH

2d•Hybrid

About The Position

Great American Insurance Group's Property & Casualty Finance Division oversees all accounting and financial reporting for American Financial Group and Great American Insurance Group. The Financial Division is looking for an Agency Collections Representative to join our Specialty Accounting team. This position is based out of the downtown Cincinnati office. Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.

Requirements

High School Diploma or equivalent experience.
Generally, a minimum of 3 years of experience in insurance collections, agency billing, or related financial support operations.
Demonstrates attention to detail, organizational skills, and problem-solving abilities.
Experience with Microsoft Excel preferred

Responsibilities

Administers accounts payable, accounts receivable, and direct billing operations by ensuring accurate invoices, payment processing, and financial reconciliation.
Participates in resolving stakeholder inquiries and disputes related to billing discrepancies, aged receivables, and account reconciliation.
Prepares financial reports and registers, maintaining accuracy and completeness of accounting records.
Analyzes policy data and company guidelines to support resolution of outstanding balances and assist in determining appropriate collection action.
Coordinates with internal departments and third-party collection agencies to assist with recovering outstanding balances and processing uncollectible debt write-offs.
Assists in negotiating payment plans or settlements with clients to facilitate debt recovery.
Performs other duties as assigned.