Agency Claims Specialist

The Jonus Group•Berwyn, PA

7d•Onsite

About The Position

Seeking a highly skilled and experienced Claims Specialist to join a team. This role is pivotal in managing the claims process from initial notice to resolution, ensuring a seamless experience for our customers. The ideal candidate will have prior experience managing claims at an agency level, and will possess a strong understanding of commercial property and casualty insurance.

Requirements

Valid resident Property & Casualty insurance license, or the ability to obtain and maintain one (assistance may be provided).
Proficiency in Microsoft Office Suite.
Familiarity with AMS360 and ImageRight, or the ability to quickly learn these systems.
Strong analytical skills and attention to detail.
Excellent communication skills, both written and verbal, with the ability to interact effectively with leadership, coworkers, insureds, and carriers.
Ability to work independently with minimal supervision.
Professional and tactful interpersonal skills to engage with diverse personalities.
Strong organizational skills and the ability to manage multiple tasks efficiently.
Team-oriented mindset with a willingness to seek and provide feedback.

Responsibilities

Review and process incoming claims promptly and accurately, adhering to regulatory and company standards.
Request and track necessary information from customers for accurate claim submissions.
Investigate and resolve complex claim issues.
Maintain detailed records of all claims activity, including correspondence and findings.
Communicate regularly with customers and carriers to provide updates on claim status and next steps.
Monitor and manage large claims, ensuring continuous communication with insured parties from notification to closure.
Notify senior leadership of any large claim concerns or issues.
Provide exceptional customer service by addressing customer concerns and complaints.
Analyze and investigate claims to identify and prevent potential fraud.
Generate monthly, quarterly, and annual loss run reports for internal and external stakeholders.
Perform additional duties as assigned.