Agency Claims Manager

Alera Group•UNAVAILABLE, UNAVAILABLE

5d•Hybrid

About The Position

At Alera Group, our Property & Casualty team helps businesses navigate risk with confidence through exceptional client advocacy and service. We're seeking an Agency Claims Manager to serve as a trusted claims advisor, helping clients navigate the claims process while partnering with carriers, third-party administrators (TPAs), and internal teams to deliver timely, effective claim resolutions. If you're a relationship-driven claims professional who enjoys solving complex claims challenges, improving processes, and advocating for clients, we'd love to hear from you. Alera Group was founded in 2017 and has grown to become one of the largest privately held insurance brokerage and financial services firms in the United States. We're passionate about helping our clients achieve their goals through innovative solutions in Property & Casualty, Employee Benefits, Retirement Plan Services, and Wealth Services. With a nationwide network of offices, we combine the strength and resources of a national organization with the personalized service and local expertise our clients value most.

Requirements

Experience handling commercial multi-line insurance claims.
Strong verbal and written communication skills.
Ability to build trusted relationships with clients, carriers, TPAs, and internal partners.
Experience using agency management systems and Microsoft Office Suite (Outlook, Excel, and Word).
Strong organizational skills with the ability to manage multiple priorities.
Ability to remain calm under pressure while delivering exceptional client service.
Demonstrated accountability, follow-through, and ownership of assigned work.

Nice To Haves

Experience working within an insurance agency or brokerage.
Property & Casualty License (or ability to obtain if required).
Experience analyzing loss runs and claims reporting.
Knowledge of commercial insurance coverages and claims best practices.

Responsibilities

Serve as the primary claims advocate for clients by assisting with claim reporting, claim submissions, and ongoing claim service needs.
Guide clients through the claims process while providing timely updates and clear communication.
Partner with insurance carriers, TPAs, adjusters, and claims professionals to help ensure efficient claim handling and favorable outcomes.
Monitor claims through resolution while maintaining proactive communication with clients and internal teams.
Assist with reserve reviews, claim status updates, and overall claim strategy.
Analyze loss runs, claim data, and related reports to identify trends and provide meaningful insights.
Prepare claim status reports and analytics for clients and internal leadership.
Evaluate claims information and communicate recommendations clearly and effectively.
Help establish and continuously improve the agency's claims management processes.
Collaborate across internal departments to ensure exceptional client service.
Maintain accurate documentation while utilizing agency management systems and carrier platforms.
Prioritize multiple claims activities while meeting deadlines in a fast-paced environment.