Agency Administrator

Old Republic National Title Insurance•Manassas, VA

7d•Hybrid

About The Position

Old Republic Title is seeking a detail-oriented and customer-focused Agency Administrator to support a wide range of agency operations throughout the region. This position serves as a key resource for agency partners, attorneys, and internal teams by managing agency onboarding, compliance updates, reporting, remittances, and day-to-day operational support. The ideal candidate will possess strong organizational skills, excellent customer service abilities, and the capacity to manage multiple priorities in a fast-paced environment while representing Old Republic Title with professionalism and consistency.

Requirements

Administrative, operations, title insurance, banking, mortgage, legal, or related industry experience preferred.
Strong attention to detail and organizational skills.
Ability to manage multiple projects and deadlines simultaneously.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office Suite, particularly Excel.
Ability to learn and effectively utilize proprietary company systems and applications.
Strong customer service mindset and problem-solving abilities.
Professional, positive, and dependable work ethic.
Ability to work independently while collaborating with cross-functional teams.
Strong interpersonal skills and ability to build productive working relationships.
Consistent attendance and reliability.
Willingness to take on additional responsibilities as business needs require.

Responsibilities

Coordinate new agency set-ups and agency terminations.
Process appointments and maintain associated records.
Process approvals and additions of Approved Attorneys for CPLs (Closing Protection Letters).
Maintain and update the Agency Database (ADB), including: Address and phone number changes, Contact updates and distribution lists, Agent Errors & Omissions (E&O) policy updates.
Review, process and maintain agency-related forms, records, and documentation.
Respond to agency inquiries regarding Old Republic Title systems, services, and procedures or route requests to the appropriate department.
Process credit and background report requests for agency representatives.
Process agent remittance reports accurately and timely.
Handle title insurance rate calculation questions and provide guidance as needed.
Prepare premiums and policies for entry into the ADB system.
Assist with booking and balancing revenue records.
Support policy remittance processes using company systems and applications.
Create and maintain spreadsheets and reports related to agency operations.
Serve as a professional and responsive point of contact for agency partners.
Communicate effectively with agents, attorneys, management, and internal departments.
Represent Old Republic Title in a professional and positive manner at all times.

Benefits

Comprehensive medical, prescriptions, dental and vision plans
401(k) plan with a discretionary company match
Shareholder Purchase and Reinvestment Plan
Basic life and accidental death and dismemberment insurance premium paid by the company
Voluntary supplemental life insurance for employees, spouses and dependent children
Fertility and Family Building Benefits
Paid Disability benefits
Paid time off programs
11 Company paid holidays per year
Flexible spending account
Health savings account (available to High Deductible Health Plan participants only)
Employee Assistance Program
Educational Assistance Program
Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge
Transportation benefit plan for mass transit, parking and vanpool, in several markets