Agency Account Manager
About The Position
At Duarte, we’ve shaped how the world’s most influential leaders and brands communicate since 1988. Empathy sits at the core of everything we create the ability to know yourself, understand others, and adapt and it runs through every deliverable we craft. We hold a high bar, and we drive our industry rather than follow it. As an Account Manager, you build trusted client relationships and help guide presentation and communication initiatives from kickoff through delivery. You lead client conversations, align cross-functional teams around shared goals, and keep projects moving forward with clarity and focus. Combining strong project management skills with a client-first mindset, you help ensure every engagement delivers meaningful results and an exceptional client experience. Our people live four behaviors — the ROAD: Rally self and others — lead with candor, mentor designers, and bring out the best in a team Own the outcome — define what good looks like, keep your promises, and protect the margin Astonish with value — solve big problems, make craft look effortless, and hold a high bar Drive the industry — set a standard others work to match and advance the craft
Requirements
- 4–6 years of experience in account management, preferably within a creative or communication-focused agency
- 2 years of project management experience
- Strong attention to detail
- Excellent verbal and written communication abilities
- Ability to work cross-functionally and manage multiple priorities
- Comfortable navigating ambiguity and solving problems proactively
- Experience with SuiteProjects Pro by NetSuite, Monday.com, or other project management software
- Ability to read and interpret documents such as contracts, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to solve practical problems and deal with a variety of concrete variables in situations changing frequently.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Nice To Haves
- Experience supporting executive communication, persuasive messaging, or developing visual narratives for business audiences
Responsibilities
- Manage the development and delivery of presentation and communication assets
- Ensure all work aligns with client goals, brand standards, and quality expectations
- Maintain project timelines, budgets, and production schedules
- Coordinate feedback and revisions between clients and internal teams
- Maintain a working knowledge of client industries and communication challenges to support project relevance and impact
- Collaborate with senior account leaders to identify opportunities for account expansion and contribute to growth initiatives
- Help ensure internal teams are aligned with client expectations and project goals through clear communication and coordination
- Serve as the primary point of contact for assigned clients, ensuring timely and effective communication
- Lead client meetings, document next steps, and ensure follow-through on action items
- Translate client needs into clear, actionable briefs for internal teams
- Build trust with clients and identify opportunities to deepen the relationship
- Support strategic conversations by helping clients frame their communication challenges and aligning project goals with broader business objectives
- Support creative leads with scheduling, resource coordination, and production logistics
- Contribute to a collaborative and positive team culture
- Identify and escalate project risks or issues early, collaborating with project managers and account leads to resolve them effectively
- Assist with Statements of Work (SOWs), proposals, and onboarding documentation
- Monitor project progress and proactively address risks or issues
- Track project metrics and support post-project evaluations
- Participate in process improvement initiatives and support agency operations
- Support administrative tracking of project milestones and documentation to ensure visibility and accountability
Benefits
- 100% employer-covered medical, dental, and vision for employees
- $100 monthly wellness stipend via PerkUp
- Generous vacation accrual, flexible sick time, and 7 standard + 3 customizable holidays
- “A Day for Me” – an extra day off annually to recharge
- 401(k) with up to 4% employer match and access to financial coaching
- Ergonomic support, mental health first aid training, and an Employee Assistance Program
- Work-from-home stipends and a fully remote work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
