Ag Retail Loan Servicing Specialist
About The Position
The Ag Retail Loan Servicing Specialist provides exceptional internal and external customer service by supporting the delivery of consumer financial services and loan servicing needs. This role processes transactions, maintains accurate loan and customer data, and responds to internal and external inquiries to ensure a consistent and compliant loan servicing experience. The specialist contributes to operational accuracy, risk mitigation, and client service by following established procedures and supporting continuous improvement. The Ag Retail Loan Servicing Specialist builds foundational knowledge and skills to contribute to core work within the team. Team members focus on learning processes, applying guidance from more experienced colleagues, and delivering accurate work in a supportive, structured environment. They are developing confidence, strengthening capability, and gaining familiarity with our systems, relationships, and expectations.
Requirements
- High School diploma/GED with 3 years relevant experience required.
Nice To Haves
- Bachelor's Degree preferred.
Responsibilities
- Process and validate loan servicing transactions (e.g., payments, cash movements, adjustments, accruals, and billing) ensuring accuracy, timeliness, and adherence to procedures.
- Maintain and review loan, customer, and transaction data across servicing and accounting systems to ensure completeness, accuracy, and compliance with regulatory and internal standards.
- Provides excellent customer service by answering internal and external customer phone calls and providing innovative solutions.
- Researches issues, interprets loan agreements, and provides clear and accurate information to internal customers.
- Identify and resolve routine to moderately complex operational issues, escalating higher-risk or complex discrepancies as appropriate.
- Support reporting, audit, and control processes by monitoring outputs, gathering documentation, and contributing to process improvements and standardization efforts.
- Completes assigned tasks accurately by following established processes, guidance, and quality standards.
- Applies direction from more experienced team members to build skill, confidence, and reliability.
- Maintains organized, complete, and dependable work products that support team workflow.
- Asks questions to clarify expectations and deepen understanding of systems, processes, and procedures.
- Contributes to team goals through collaboration, communication, and consistent follow-through.
- Identifies opportunities to strengthen personal work habits, accuracy, and efficiency as skills develop.
Benefits
- award winning 401(k) Plan
- Health and Financial wellness benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
