Aftersales Admin Clerk

Atkins Kroll • Saipan, MP

6d • Onsite

About The Position

Atkins Kroll is looking for a detail-oriented and customer-focused Aftersales Admin Clerk to join our Aftersales team. In this role, you will provide administrative support to the Service and Parts departments, ensuring accurate documentation, efficient customer service, and compliance with company and manufacturer standards. If you enjoy working in a fast-paced environment, have strong organizational skills, and take pride in delivering excellent customer service—we’d love to hear from you.

Requirements

• High School Diploma or equivalent required
• Minimum of 12 months of work experience required
• Valid Driver’s License required
• Strong customer service and communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities and meet deadlines
• Proficiency with Microsoft Office and data entry systems preferred

Nice To Haves

• Experience in automotive, service administration, cashiering, or office support roles is a plus

Responsibilities

• Greet customers professionally in person and over the phone, assisting with service inquiries, appointments, and status updates
• Answer incoming calls courteously and efficiently while providing accurate information
• Collect and update customer and vehicle information and manage loaner/rental vehicle agreements, including condition and mileage checks
• Process service payments accurately and post transactions to the appropriate repair orders
• Prepare, scan, and file Repair Orders (ROs) and warranty claims into the Dealer Management System (DMS) daily
• Review repair orders for accuracy, including labor operations, parts charges, technician time, and supporting documentation
• Assist with tracking technician labor hours and flag times in the DMS/CDK system
• Support Estimators, Service Advisors, and the Warranty Administrator with documentation for insurance claims, warranty submissions, and OEM audits
• Create and manage purchase orders for sublet/vendor repairs and verify parts receipts and billing accuracy
• Maintain accurate records of loaner/rental fleet usage and coordinate vehicle returns
• Reconcile and prepare daily cash deposit packages and maintain accurate financial records
• Support internal and external audits through organized documentation and audit preparation
• Monitor open repair orders and assist with daily closing procedures and month-end deadlines
• Provide administrative support for department reporting, customer follow-ups, and special projects
• Attend meetings, trainings, and seminars to remain informed on company policies and best practices
• Perform additional administrative duties as assigned to support department operations

Benefits

• Paid Time Off (PTO) – Available based on eligibility and company policy
• Health and Life Insurance – Access to company-sponsored plans (eligibility applies)
• Retirement Savings Plan – Participation subject to plan terms
• Employee Discount Program – Discounts on company products and services
• Fuel Discount – Access to partner fuel programs
• Additional Leave Benefits – Includes applicable leave types per company policy
• Training & Development – Opportunities to learn and grow within the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED