Aftermarket Technical Engineer

ITW

10d•$88,000 - $120,000•Onsite

About The Position

MTS is a leading global supplier of test and simulation systems. We're looking for an Aftermarket Technical Engineer to support our Service Division, providing technical engineering expertise across the full lifecycle of Service tooling, from documentation and design through parts management, field support, and training. This role manages engineering records for Service tooling assets and serves as a key technical connector linking field and customer needs to Engineering, Metrology, Sourcing, Operations, and Field Service.

Requirements

Experience with CAD systems, including modeling, drawing creation, and assemblies, and adherence to formal CAD standards and revision control
Experience managing Bills of Materials (BOMs) and supporting Engineering Change Notices (ECNs)
Working knowledge of mechanical systems and tooling design
Ability to read and produce technical drawings and specifications
Strong interpersonal and technical communication skills, including creating technical content for end users
Strong cross-functional collaboration skills, with the ability to work effectively across Engineering, Metrology, Sourcing/Planning, Operations, and Field Service
Ability to travel occasionally to support field driven engineering issues or special projects

Nice To Haves

Prior experience supporting a Service or Aftermarket organization (repair, refurbishment, or field service environment) preferred
Experience creating or managing part numbers and spare parts/kit ordering processes preferred
Experience developing technical training materials or service documentation preferred
Familiarity with export control or Licensed Official requirements preferred
Experience working directly with Metrology labs or calibration processes preferred

Responsibilities

Manage engineering records, including bills of materials, sourcing requirements, and manufacturability, for Service tooling assets ranging from small electronics to large machined fixtures, including casing and crating for international shipments
Create part numbers for new parts and kits, and support Engineering Change Notices (ECNs) to update or create BOMs
Order parts and kits for equipment without existing part numbers, including new Field Service Engineer kits
Design or update equipment cases, feeding into associated ECN and BOM updates
Coordinate spare parts ordering in partnership with Subject Matter Experts in the Metrology Lab
Develop specifications, designs, and drawings using sound engineering principles and MTS standards, procedures, and instructions
Provide documentation for custom or standard projects, including models, drawings, assemblies, and BOMs, using the CAD system in accordance with MTS CAD Best Practices
Verify completed work by checking dimensions, BOMs, materials, quantities, processing information, and adherence to best practices
Coordinate with equipment design and application engineering teams to ensure safe and suitable tool design and use for repair, calibration, and refurbishment
Assist with diagnosis and engineering evaluation of mechanical, electrical, and measurement and testing tools when elevated technical support is required
Serve as a technical connector across the full lifecycle of field support, from field and customer need through application review, manufacturability, sourcing and planning, engineering coordination, and deployment through Operations
Partner with the Technical Services team, Tech Support, and FSE trainers on tooling requirements, repairs, and validation materials
Support special projects and other engineering related service initiatives as assigned