Aftermarket SR-SF Platform Program Manager

Cirrus Aircraft•Duluth, MN

3d•Onsite

About The Position

The Program Manager is responsible for leading teams across their respective aircraft platform to deliver project(s) that span across one or more business units (Innovation & Operations and Customer Experience Teams). This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery. Contribute to process improvement initiatives as it relates to improving project delivery. The Program Manager has the authority to run the program platform on a day-to-day basis. Verifies that the program and related projects are producing the required deliverables of quality, within the specified constraints of time and cost, and achieves the potential benefits defined in the business case and aligns to the organization's business goals.

Requirements

Bachelor's degree in Engineering, Project Management, Business Administration, Information Technology, or related field required.
4-7 years' experience in project/program management or related supervisory/management experience required.

Nice To Haves

PMP certification or formal education in Project or Program Management.

Responsibilities

Manage the Aftermarket Aircraft Platform for the Upgrades & Accessories (U&A) team in its entirety (From New Product launch to Sustaining Engineering Service Bulletins)
Participate in and manage new product generation/model year/feature cut-in project with the Innovation & Operations team
Maintain and provide alignment direction for new U&A products and services with the Aftermarket Engineering team
Maintain and track sustaining engineering service bulletin development and be that bridge for the Aftermarket Customer Support team
Coordinate upgrades and accessories being sold and installed through the Cirrus Pre-Owned Aircraft Program with ASC Network and Sales teams
Manage a portfolio of complex initiatives that span one or multiple lines of the business
Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
Prepare estimates and detailed project plan for all phases of the project
Manage the day-to-day project activities and resources, provide status reporting regarding program milestones, deliverables, dependencies, risks and issues, and communicates across leadership
Participate and/or drive feasibility studies, vendor selections and proposals for evaluation by appropriate key stakeholders
Manage project scope and scope changes
Delegate tasks and responsibilities to appropriate personnel
Monitor and track issues, conflicts, dependencies and critical path deliverables
Manage project and program issues and risks to mitigate impact to baseline program/project schedules
Provide on-site leadership for the project team by building and motivating team members to meet program goals, adhering to their responsibilities and program milestones
Report on program success criteria results, metrics, test and deployment management activities
Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
Coach, mentor, motivate and supervise project and program team
Deliver appropriate and effective executive level communication
Look for cross-functional opportunities for continual updating of Cirrus Aircraft policies and procedures and appropriate ways to communicate with team and partners
Bring forward ideas from self or group on next steps for continued progress for better business systems that promote enhanced customer (ASC or owner) satisfaction
Participate in service analysis needs and data reporting as required for continued progress on service offerings
Assist in yearly U&A initiative planning and budget planning
Plans and supports digital/in-person Cirrus Events as scheduled
Consistently exhibit exceptional customer service to both internal and external customers, while demonstrating Cirrus Aircraft's mission, vision, values, and the Steps of Service
Other duties as required or assigned

Benefits

Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options
Employer-Paid Coverages: Group term life, short- and long-term disability insurance
Flexible Spending Accounts: FSA and HSA offerings with company contributions to HSA
Well-being: Calm Health, Employee Assistance Program, and wellness incentives through medical provider
401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting at 1 year of service
PTO: Various PTO plans starting at 100 hours accrued within the first year
Additional Time off Benefits: Paid holidays, 2 weeks of Paid Parental leave, paid time for funeral leave and jury duty
Career Development: Tuition reimbursement program and professional growth opportunities
Exclusive Discounts: Cirrus Store, partner and marketplace discounts available
Community & Engagement: Company and employee clubs at various locations
Sign On Bonus