Aftermarket Sales Representative

Hutson, Inc• Howell, MI, US, MI

3d•Onsite

About The Position

To build and expand key customer relationships while seeking new customer relationships through the promotion of a suite of Hutson Aftermarket products. The purpose of this role is to broaden the Hutson customer base by providing premier customer experience.

Requirements

2+ years of experience in the field of agricultural equipment with involvement in activities such as parts, sales, service, training or other related work
High School Diploma or Equivalent Experience
Excellent customer service skills
Must be self-motivated with high moral character
Ability to write and speak effectively to individuals and groups
Ability to use standard desktop applications such as Microsoft Office, CRM and Internet
Comfortable with cold calling and able to source new business
Ability to build and maintain successful relationships with customers
Ability to strategically drive sales in a competitive market
Ability to gain in-depth knowledge of parts
Valid Driver’s License preferred.

Nice To Haves

Experience in the field of heavy equipment/construction equipment preferred

Responsibilities

Build and maintain a network of customers in an assigned sales territory, focusing on existing and potential business opportunities.
Solicit parts and service opportunities, such as extended warranties, maintenance plans, machine inspections, overhauls, job quotes, and special parts promotions.
Profile customer machines, vehicles, and demographic information to tailor sales approaches and services.
Perform follow-up calls and post-sale customer visits, addressing concerns, resolving issues, and ensuring customer satisfaction with equipment and services.
Assist the Sales department with post-sale customer visits to ensure equipment operates to the customer’s satisfaction.
Identify and pursue new business opportunities and successfully transition them into active sales.
Maintain high customer satisfaction by managing day-to-day business needs, addressing disputes promptly, and ensuring seamless service from start to finish.
Maintain contact with existing customers in relation to their needs and ensure ongoing satisfaction.
Plan territory coverage and regularly visit key accounts, leveraging CRM for reporting and sales tracking.
Provide limited technical support as needed.
Develop and execute strategies to achieve sales and profit objectives, ensuring monthly, quarterly, and annual sales quotas are met or exceeded.
Continuously achieve weekly conversion rates and dedicate time to prospecting for new accounts.
Utilize creative sales techniques to meet targets, increase market share, and enhance customer relationships, positioning the company as the "Best Business Partner."
Stay current with new product offerings, market trends, and sales promotions to adapt sales strategies effectively.
Maintain a CRM database to track customer interactions and ensure timely follow-ups, monitoring progress against sales goals with daily/weekly reports.
Maintain inventory of "parts-on-site" cabinets within the assigned area of responsibility (AOR).
Identify opportunities for new business and effectively transition these into new sales activity.
Ensure customer satisfaction from the start of sale to delivery of parts, accurately completing all required processes and paperwork.
Support management in the pursuit of corporate policies, plans, goals, and long-term objectives.
Attend and participate in sales meetings, regional meetings, and product training sessions (including JDU) to stay updated and enhance personal and professional growth.
Foster a positive work environment, promoting accountability, teamwork, and customer service excellence within the department.
Collaborate with internal teams and support management in the pursuit of corporate goals and long-term objectives.
Represent the company in customer-facing interactions, working with both sales and service departments to offer innovative solutions that exceed customer needs.
Ensure the company’s reputation aligns with its core values in the community and adhere to all safety regulations, company policies, and procedures outlined in the employee handbook.
Ensure the company’s reputation and image in the community reflect its core values and maintain a positive customer experience from start to finish.
Follow all safety rules and regulations while performing work assignments.