Aftermarket Sales Engineer - America
About The Position
The Aftermarket Sales Engineer - America will be responsible for developing a deep understanding of end customers throughout North America (NA) to identify opportunities for expanding aftermarket businesses. This role involves analyzing the installed base of RTK and Schroedahl products, conducting site visits to assess equipment health and provide maintenance recommendations, and delivering technical training. The engineer will also prepare and maintain service documentation, manage aftermarket opportunities, perform win/loss analysis, provide sales forecasts, monitor accounts receivable, and ensure compliance with trade policies. Key objectives include increasing aftermarket revenue growth, improving installed base visibility, strengthening customer relationships, enhancing channel partner capabilities, and driving operational excellence.
Requirements
- Minimum of 5 years of hands-on experience in aftermarket sales within industrial equipment, valve, or process control industries.
- Strong knowledge of control valves, automatic recirculation valves (ARVs), or similar industrial equipment.
- Experience working with equipment spare parts, product configurations, and Bill of Materials (BOM) structures.
- Familiarity with value-selling methodologies and customer-focused sales processes.
- Proficiency in business and service management tools, including CRM, ERP, service portals, and related software applications.
- Strong communication and presentation skills with the ability to effectively engage external customers and channel partners.
- Willingness and ability to travel extensively and perform effectively in a fast-paced, results-oriented environment.
- Experience working directly with end users, engineering teams, maintenance personnel, and channel partners.
Nice To Haves
- Customer-focused mindset with the ability to manage challenging customer situations professionally and effectively.
- Strong teamwork and collaboration skills with a high level of accountability and ownership.
- Passionate, responsive, and results-driven approach to work.
- Open-minded, adaptable, and committed to continuous learning and professional development.
- Self-motivated with excellent organizational and problem-solving skills.
- Knowledge of installed-base management, equipment lifecycle support, and aftermarket service strategies.
- Ability to provide technical guidance, maintenance recommendations, and training to customers and business partners.
Responsibilities
- Develop a deep understanding of end customers throughout North America (NA) and identify opportunities to expand aftermarket businesses.
- Analyze the installed base of RTK and Schroedahl products across the region and determine aftermarket revenue entitlement based on actual field installations.
- Conduct site visits, plant walk-downs to key end users to assess valve operating conditions, evaluate equipment health, and provide maintenance recommendations to improve reliability and performance.
- Deliver technical training, product education, and application support to channel partners, customers, and end users.
- Prepare and maintain spare parts recommendations, valve operation manuals, maintenance procedures, and service documentation to support customer needs.
- Document and maintain detailed records of customer visits, including operational findings, installed base data, service opportunities, and technical reports.
- Manage and follow up on all aftermarket opportunities within NA for both RTK and Schroedahl product lines, including open quotations and project activity.
- Perform win/loss analysis on aftermarket opportunities and develop strategies to improve quotation conversion rates and overall aftermarket performance.
- Provide accurate weekly and monthly aftermarket sales forecasts for the NA region.
- Monitor accounts receivable (AR) performance, support collection activities, and assist in reducing overdue balances.
- Ensure all channel partner activities comply with CIRCOR trade compliance policies and applicable regulatory requirements.
- Perform additional duties and special projects as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
