Aftermarket Program Sales Associate

West Star Aviation, LLC • Chattanooga, TN

2d • Hybrid

About The Position

As an Aftermarket Program Sales Associate, you’ll play a critical role in supporting our Warranty and Avionics Aftermarket team by delivering a seamless customer experience across parts, programs, and AOG operations.  This full-time role may be based at any of our main sites (East Alton, IL; Chattanooga, TN; Grand Junction, CO, Perryville, MO) or structured as a hybrid arrangement, and will require travel as needed.

Requirements

• High school diploma required; A&P license or aviation-related degree preferred.
• Minimum 5 years of aviation or equivalent Sales industry experience.
• Strong technical knowledge or ability to learn aviation fundamentals.
• Exceptional communication, customer service, and organizational skills.
• Proficiency with Microsoft Office, Salesforce and other business systems; ability to learn OEM portals and Corridor.
• Ability to work in a fast-paced, deadline-driven environment and respond quickly to AOG needs.
• Valid driver’s license and ability to travel occasionally.

Nice To Haves

• A&P license or aviation-related degree

Responsibilities

• Process parts requests, place POs with Honeywell/Collins, and manage order status and communication.
• Coordinate exchange, repair, rental, and counter-to-counter shipments, ensuring fast resolution for AOG events.
• Support customers in the Honeywell MyAerospace Portal and provide basic avionics technical assistance.
• Administer MSP-Avionics, MSP-Mechanical, and CASP program agreements, including equipment list updates and welcome packets.
• Track core returns, request extensions, and ensure timely invoicing of extended-use, BER, and courier fees.
• Assist with invoicing, renewals, overfly charges, and payment coordination with Accounting.
• Support contract changes, equipment updates, and program modifications with Honeywell/Collins.
• Utilize Salesforce, Amstat, Corridor, and other databases to monitor opportunities and maintain accurate pricing and program data.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees