Aftermarket Sales Assistant

Huber Technology Inc•Denver, NC

About The Position

The Aftermarket Sales Assistant provides administrative and clerical support to the sales team, including routine office tasks, sales-related documentation, and customer inquiries, to ensure efficient and well-organized sales operations. The role supports day-to-day Aftermarket Sales activities by maintaining accurate data, preparing and distributing sales-related reports, coordinating internal and external communications, and assisting with customer satisfaction initiatives. The ideal candidate works independently in a dynamic service environment and demonstrates strong communication, organizational, and problem-solving skills with a clear customer- and solution-oriented mindset. The role operates within the guidelines established by the Aftermarket Sales Manager and/or the Director of Service and Aftermarket Sales and adheres to all company procedures, quality standards, and ISO 9001:2015 processes when representing HUBER Technology.

Requirements

Associate Business Degree/Technical Degree preferred, or equivalent experience in a related field or equivalent combination of education and experience.
Highly Proficient in Microsoft Word, PowerPoint, Excel and Outlook.
Must have valid driver’s license.
Strong customer service and interpersonal skills with a consultative, solution-oriented approach.
Ability to respond quickly and effectively to service- and parts-related inquiries in a fast-paced aftermarket environment.
Thorough understanding of systems troubleshooting and the benefits of establishing solid service practices for the company and the customer.
Self-motivated, results-driven mindset with a strong work ethic and sense of ownership.
Ability to work independently while managing multiple priorities with minimal supervision..
Excellent written and verbal communication skills.
Strong sales orientation with a focus on identifying opportunities, delivering value, and driving commercial outcomes.
Ability to pass a drug test, background check as it relates to the role, and completion of an I-9 form.

Nice To Haves

General knowledge of control schematics, PLCs, and monitoring systems preferred.

Responsibilities

Assist the sales team with data entry, order processing, and maintaining customer records
Prepare and send service sales-related documents such as reports, spreadsheets, and other system generated information to a set list of recipients on a preset schedule
Maintain and update customer installation and market penetration list to support Aftermarket sales tracking
Handle incoming calls, emails, customer inquiries and directing them to the appropriate team members
Development of market-specific performance and development comparisons
Handle customer satisfaction surveys and spearhead the collected data
Assist in preparing strategic sales analyses, presentations and material, as needed
Coordination and organization of international visits, as well as handling communication tasks on an international level
Preparation and follow-up of internal and external meetings and workshops
Perform general office duties such as data management, filing, and maintaining organized records
Track and record departmental KPIs such as Order Intake, Revenue, First-Time Fix Rate (FTFR), Mean Time to Repair (MTTR), etc.
Active collaboration in Service-Marketing
Perform other work-related duties as assigned