Aftermarket Sales Lead

Whippany Actuation Systems•Whippany, NJ

1d•$110,000 - $130,000

About The Position

Whippany Actuation Systems, a fast-paced and innovative aerospace manufacturer specializing in electromechanical actuators for both commercial and military applications, is seeking a driven and customer-focused Aftermarket Sales Lead to support and grow our aftermarket business. This role is ideal for a sales professional who is ready to take the next step and gain hands-on exposure to aftermarket strategy, customer management, forecasting, and cross-functional operations. As a key point of contact for customers, you will own the sales and order management process end-to-end while working closely with operations, engineering, and leadership to ensure customer satisfaction and profitable growth. This is a high-visibility role offering meaningful responsibility, broad business exposure, and a strong foundation for career growth.

Requirements

Bachelor’s degree from an accredited university or college
3 years’ experience in production management, account management, project management, or customer service role.
Authorization to work in the US

Nice To Haves

Experience in aerospace manufacturing or a similar regulated industrial environment is preferred.
Demonstrated ability to manage multiple priorities and deliver results in a fast-paced, variable environment.
Strong analytical mindset with attention to detail and a collaborative, cross-functional approach to problem solving.
Ability to communicate effectively and build productive relationships with internal teams and external customers at all levels.
Experience preparing, maintaining, and coordinating accurate documentation in support of contracts, orders, and customer requirements.
Exposure to forecasting, scheduling, pricing, warranty administration, or related aftermarket or sales activities.
High level of energy, self-motivation, and accountability, with the ability to work independently and take initiative.
Strong negotiation, interpersonal, written and verbal communication skills.
Ability to assess complex situations, evaluate options, and implement practical solutions.

Responsibilities

Serve as the primary point of contact for assigned aftermarket customers, owning day-to-day communication, issue resolution, and relationship management across repair and spare parts activity.
Prepare and manage repair and spare quotes, sales orders, and purchase orders, ensuring timely follow-up, accurate documentation, and customer satisfaction.
Coordinate repair inductions, production status, and shipments while representing customer needs in internal production and planning meetings.
Drive aftermarket sales growth by supporting and executing business strategies, including pricing, warranty, and margin improvement initiatives.
Develop and maintain aftermarket forecasts and performance tracking, including repair volumes, sales projections, and trend analysis.
Partner with operations and leadership to improve repair efficiency, minimize delays, and support continuous improvement efforts within the repair station.
Support broader customer engagement activities, including contract administration, warranty claims management, customer portals, and industry trade show participation.

Benefits

medical
dental
vision
ID protection
legal insurance
pet insurance
tuition assistance program
employee assistance program
401K with immediate company match
life insurance
AD&D coverage
short- and long-term disability benefits
generous paid time off including 12 paid holidays, vacation, and sick/personal time