Aftermarket Product Support Specialist

The Fulton Group•Pulaski, NY

11h•$22 - $33

About The Position

The Fulton Companies is a private multi-national group of companies headquartered in beautiful Pulaski, NY, USA. Our founder, Lewis Palm, was a pioneer in the engineering of steam boilers and associated equipment for the laundry and dry-cleaning markets, he invented the first Vertical Tubeless Boiler in 1949. With our expansion of products and knowledge throughout the years, we are well known in many applications of your daily life including but not limited to, food processing, pharmaceutical, education, gas processing, laundry, dry cleaning, healthcare, and government / military. Fulton researches, engineers, manufactures, sells, and services complex thermal fluid, steam, and hydronic equipment along with engineered systems for a wide range of commercial and industrial applications. We strive for energy efficiencies, global impact, and environmental responsibility. Fulton has served as an industry leader of emerging heat transfer technologies for more than 75 years! Our culture thrives on the HEART values of the company and puts pride in our people. We encourage continued training and learning to grow you and your career with Fulton. HEART: Honesty and Integrity Effective and Results Oriented Always customer focused Respectful and considerate Team Player Benefits: At Fulton we value our employees and therefore offer competitive compensation, onsite fitness club, retirement plan, health insurance, dental insurance, vision insurance, voluntary disability insurance, voluntary life insurance, employee assistance program, vacation time, paid holidays, profit share bonus. Fulton is committed to a diverse and inclusive workplace. Fulton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Requirements

Minimum high school diploma or GED.
Experience with Microsoft Office Applications
3 years + product experience (Fulton direct preferred)
Prior Customer Service experience preferred
Repetitive Motion – Substantial movement/motion of the wrists, hands and/or fingers
Sitting – The body is supported by buttocks and back and employee needs to remain seated for extended periods of time.
Walking – Moving about on foot to travel and accomplish tasks, including long distances or site to site.
Vision – Visual acuity is required to view a computer terminal and to analyze data.

Responsibilities

Aftermarket Support – Assist the aftermarket team with order entry, invoicing, filing, reporting, and customer communications.
Shipping – Carry out tasks that assist the aftermarket shipping team, such as retrieving and packaging parts, and processing shipments using UPS or FedEx software.
Support Domestic & International Customers with price quotes and part identification.
Continuously provide information and technical support to identify customer needs.
Provide outstanding customer care and interactions.
All other administrative or general office support related duties as assigned.