Aftermarket Parts Technician

Hitachi • Michigan City, IN

2d • Onsite

About The Position

A highly visible role supporting spare parts customer inquiries for all current production equipment, as well as all legacy products.

Requirements

• Associate degree or other post high school training (2 years duration).
• 2-4 years industry experience
• Exceptional verbal and written communication skills.
• Strong interpersonal and active listening skills.
• Sense of urgency.
• High level of accuracy and attention to detail.
• Ability to manage multiple priorities, remain calm under pressure and work well across all levels of the organization.
• Open and flexible to changing priorities based on business needs.
• Ability to work on multiple tasks concurrently, setting work priorities, managing customer cases, documenting activities per the department’s standard work.

Nice To Haves

• Air compressor experience a plus.
• Technical aptitude a plus (e.g., ability to follow engineering schematics, research bills of material, interface with Engineering, Service, Quality departments to resolve issues).
• Moderate proficiency with Microsoft programs such as Outlook, Word, Excel preferred.
• Proficiency with SAP preferred.
• Sales Force Service experience a plus.
• Spanish language capabilities a plus.

Responsibilities

• Perform product technical assistance, including but not limited to, quotations and part number identification.
• Research product bills of material, product manuals, and engineering drawings when necessary to ensure quoting accuracy.
• Work with Supply Chain team or vendors to procure updated product cost, lead times, and/or specifications in order to satisfy quotation requests.
• Establish list prices and perform spare parts set-up activities in ERP system.
• Achieve customer service operating metrics, such as call center response time (GOS), abandoned call targets, 24-hour acknowledgement of customer inquiries, and customer satisfaction targets.
• Position is also responsible for after-hours support for identifying parts required to repair product. This is done in weekly rotation within the work group.
• Other tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree